Overview

About this role

To provide a warm, welcoming front of house service whilst supporting the employability team with administrative duties related to our delivery offers.

What to expect

What is needed for this role?

Role responsibilities
  • Receptionist duties: taking and directing calls to relevant staff/teams, receiving and sorting post, organising and maintaining the reception area and other meeting rooms, welcoming/signing in visitors, maintaining front of house security
  • Supporting with the maintenance of the training office space
  • Communicate effectively, politely and professionally with the team, clients and learners
  • To maintain client and candidate confidentiality in accordance with GDPR
  • Update and maintain diaries and calendars, databases, records and reports
  • Liaise with staff and external organisations, as appropriate
  • Prepare documentation and correspondence to support the core business and administration of the area
  • Provide effective administrative support for the successful implementation of curriculum
  • Provide support when necessary to ensure that front of house and internal events, such as selection days, run smoothly
  • Responsible for fully adopting and adhering to the company’s equal opportunity policy, ensuring that all candidates, fellow employees and customers are treated fairly and impartially showing respect for all
  • Conduct daily admin tasks, monitor emails and queries coming through
  • To work with colleagues to consistently improve internal practices, procedures and procedures to provide an efficient and effective service
  • Undertake necessary training to professionally develop and keep abreast with current practices and legislation within the sector, particularly those which may impact on compliance
  • Attend meetings as required
  • Undertake any other routine task, as required by senior staff.
Skills and experience
  • Must have excellent and professional telephone manner
  • Strong organisational skills
  • Ability to prioritise workload effectively
  • Good written and verbal communication
  • Ability to work under pressure
  • Strong communication skills
  • Keen eye for detail. i.e. spotting mistakes and problem solving
  • Some knowledge of basic MS Excel (required).