Business Administrator | DBC Training

Apprenticeship

Business Administrator Level 3

We’re a multi-award-winning provider of Business Administration Apprenticeships and have used our experience in this area to design an outstanding Apprenticeship programme that provides learners with a range of skills, knowledge and behaviours while offering businesses a fantastic return on investment.

We understand that a high-quality administrative function is essential to all businesses, of all sizes, working across any sector. Our award-winning Apprenticeship covers the skills, knowledge and behaviours needed to excel in administration roles and provide each learner with the chance to build their careers.

Who is this programme for?

Aged 16+ – no maximum age limit
Have the right to live and work in the UK
Have been a British/EU citizen for the last 3 years

Apply now

Overview

Course Level

Level 3

Duration

15 months

Sector

Business & Professional

Learning method

Blended

Location

Workplace/Remote

Apply now

Business Administrator Level 3

Overview

During this apprenticeship, we focus on adding value through topics such as record keeping, document production, planning and organisation, stakeholder communication and business fundamentals. We develop professionalism, responsibility and adaptability throughout this Apprenticeship and relate this to your own workplace to demonstrate the benefits of workforce development training. We combine face-to-face and virtual delivery that forms a supportive, flexible delivery model to meet the unique challenges of your workplace. Our development coaches are all highly experienced with a broad range of occupational expertise which we match to the needs of each learner.

Modules

What will I learn?

Module 1

Induction to Business Administrator qualification and personal development

Module 2

The Organisation

Module 3

Value of skills

Module 4

Stakeholders

Module 5

Relevant regulation, Policies and Processes

Module 6

Business fundamentals

Module 7

External environment factors

Module 8

Module 9

Record and document production, Planning and organisation

Module 10

Decision making, Interpersonal skills, Communications

Module 11

Quality

Module 12

Project management

Module 13

Professionalism, Personal qualities, Responsibility, Adaptability

Module 14

Managing performance

Module 15

Preparation for EPA

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EPA

End-point assessment

The Apprenticeship End-Point Assessment (EPA) is the ultimate measure of an apprentice’s skills and knowledge. It’s a rigorous, independent evaluation conducted by qualified and independent assessors to ensure that apprentices have reached the required standard in their chosen field. EPA is the final step in an apprenticeship journey, validating their expertise and paving the way for a successful career.

Knowledge and behaviours test

Practical assessment

Portfolio of evidence

Frequently asked questions

For learners

An apprenticeship is a work-based training program that combines practical experience with structured learning. Whether you’re a young person entering the workplace for the first time, or an experienced manager looking to progress in your career, an apprenticeship can benefit your career by providing hands-on training, allowing you to earn while you learn, and gaining valuable qualifications and experience specific to your chosen industry.

No. You have to be a minimum of 16 years old to start an apprenticeship, but there is no upper age limit if you are interested in training in a new career later in life. Many employers are training up existing members of staff through the apprenticeship route to help further their career development.

Many people start on a level 2 apprenticeship and work their way up to a higher or degree apprenticeship. Many employers and training providers will ask for a certain level of numeracy and literacy and may require you to have qualifications or certain experience as part of the entry criteria.

Apprenticeships allow you to earn while you learn. Apprentices under the age of 19 are entitled to the apprentice minimum wage, as a minimum, for the work they do. After the age of 19, or 18 if you have completed your first year of your apprenticeship, you will be entitled to the working National Minimum Wage.

Key steps include researching available apprenticeships, tailoring your CV and cover letter, preparing for interviews, and showcasing your enthusiasm for the industry. Our recruitment team are on-hand to help you navigate the application process successfully.

Apprenticeships provide a mix of on-the-job and off-the-job training, leading to recognised qualifications in your chosen field. You’ll gain practical skills, industry-specific knowledge, and valuable work experience that enhance your employability.

The exact duration varies based on the apprenticeship programme, but it typically ranges from 12 months for a level 2 apprenticeship to two years for a level 5 apprenticeship. We also take into account any prior learning and experience when planning the apprenticeship duration.

Yes, apprentices receive ongoing support throughout their programme. This includes regular progress reviews with a Development Coach, mentorship, guidance from your employer, and resources to help you succeed in your role and complete your apprenticeship successfully.

As an apprentice, you have rights related to wages, working hours, and a safe working environment. You also have responsibilities to actively engage in your training, perform your job duties, and adhere to the terms outlined in your Apprenticeship Agreement.

For employers

An apprenticeship is a work-based training program that combines practical on-the-job experience with structured learning. It benefits your business by providing a cost-effective way to train and develop a skilled workforce tailored to your specific needs.

Anyone in England aged 16 years old and above, whether employed, unemployed, or leaving school. There is no upper age limit.

Apprenticeships are work-based qualifications. The Development Coach will deliver training to the apprentice through teaching sessions face-to-face or virtually and support them in building an apprenticeship portfolio of evidence throughout their programme. An End-Point Assessment is completed to assess the knowledge, skills and behaviours that they have learnt throughout the apprenticeship

You need to make sure there is a genuine job available for a minimum 30 hours per week, with a contract of employment long enough for the apprentice to complete their apprenticeship. It must also allow the apprentice to develop the skills, knowledge and behaviours set within the apprenticeship standard. The commitment from your business involves providing on-the-job training, mentorship, and support to help the apprentice complete their training successfully.

We can help you find suitable apprenticeship candidates through our end-to-end no-cost apprentice recruitment service. Our apprentice recruitment team work with you to create the job description and promote your vacancy via local partners and the National Apprenticeship Service. We also provide candidate shortlisting and interviewing to help find the best talent.

If you pay the apprenticeship levy you can spend this on training and assessing your apprentices. The government will apply a 10% top-up to the funds you have in your account. If you are an employer that doesn’t pay the levy, you pay just 5% towards the cost of training and assessing an apprentice. The government will pay the rest up to the funding band maximum. You must pay them at least the National Minimum Wage rate depending on their age and the year of apprenticeship training they’re in.

There are various financial incentives, including the Apprenticeship Levy for larger businesses and government support schemes. These incentives aim to offset the costs associated with hiring and training apprentices. Check with the government and relevant agencies for the latest information.

The exact duration varies based on the apprenticeship programme, but it typically ranges from one to four years. We also take into account any prior learning and experience when planning the apprenticeship duration.

What our apprenticeships say about us

“Since I started the apprenticeship, I have developed a deeper understanding of the backbone of a business and the idea that every member has a responsibility.”

Ruben Nunes (Synnovis)

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Apprenticeship vacancies

Becoming an apprentice can be a smart move for anyone looking to gain practical experience in a particular field or industry. By working alongside experienced professionals, you can learn the ins and outs of a business while developing your own skills and expertise.

Apprenticeships vacancies

Apprenticeships

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For Employers For Learners

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Apprenticeship

Customer Service Specialist Level 3

Excellent customer service gives an outstanding experience to all of your clients and our Customer Service Specialist apprenticeship is designed to reach the highest levels of customer experience.

This apprenticeship is particularly aimed at individuals who are more experienced customer service agents with the skills needed to respond to more complicated, ongoing customer issues. It can be offered independently or as a progression from L2 Customer Service Apprenticeship.

Who is this programme for?

Aged 16+ – no maximum age limit
Have the right to live and work in the UK
Have been a British/EU citizen for the last 3 years

Apply now

Overview

Course Level

Level 3

Duration

14 months

Sector

Sales & Marketing

Learning method

Blended

Location

Workplace/Remote

Apply now

Customer Service Specialist Level 3