Administration Assistant NHS Pathway

Apprenticeship

Administration Assistant NHS Pathway

This apprenticeship programme has been designed to support NHS employees who are new to an organisation or those with limited experience in administrative and business support roles. It provides the knowledge, skills and behaviours required to work effectively within the NHS, supporting both operational efficiency and the delivery of high-quality patient care.

By completing this apprenticeship, learners will enhance their confidence, professionalism and organisational skills, enabling them to make a positive contribution to their team and improve patient experiences, while creating opportunities for future career development.

Who is this programme for?

Working in the NHS or healthcare setting
Aged 16+ – no maximum age limit
Have the right to live and work in the UK
Have been a British/EU citizen for the last 3 years

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Overview

Course Level

Level 3

Duration

12 months

Sector

Public Sector & NHS

Learning method

Blended

Location

Workplace/Remote

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Download our Spark Academy Brochure

Specialist training made for the NHS

Administration Assistant NHS Pathway

Throughout the apprenticeship, learners will build confidence in using digital systems, managing workloads, prioritising tasks and maintaining accuracy in a fast-paced environment. These essential administrative skills help NHS teams operate more efficiently, allowing clinical staff to focus on delivering outstanding patient care. Whether working in a GP practice, hospital, community healthcare service or NHS support department, this apprenticeship provides a solid foundation for a successful career in healthcare administration. It also creates opportunities for progression into more advanced business support, leadership and specialist administrative roles within the NHS.

+ Award in Medical Terminology

Basics of medical terminology – word building
Common Roots, prefixes and suffixes
Anatomy and physiology via a virtual tour of the body
Major bones of the body
Prescription writing and abbreviations
Classification of drugs
Common Abbreviations
Instruments and investigations
Medical Specialities and personnel
Blood tests

Modules

What will I learn?

Module 1

Induction, Organisation & Professional Foundations

Module 2

Professional Written & Verbal Communication

Module 3

Receive, Retrieve and Process Data

Module 4

Using Software & Digital Tools

Module 5

Accuracy, Quality & Escalation

Module 6

Supporting Meetings & Events

Module 7

Handling Information

Module 8

Professional Boundaries & Escalation

Module 9

Workload Planning

Module 10

Decision making, Interpersonal skills, Communications

Module 11

Sector Awareness & Sustainability

Module 12

Mock Preparation & Gateway

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EPA

End-point assessment

The Apprenticeship End-Point Assessment (EPA) is the ultimate measure of an apprentice’s skills and knowledge. It’s a rigorous, independent evaluation conducted by qualified and independent assessors to ensure that apprentices have reached the required standard in their chosen field. EPA is the final step in an apprenticeship journey, validating their expertise and paving the way for a successful career.

Knowledge and behaviours test

Practical assessment

Portfolio of evidence

Find our more about the Spark Academy

Download our Spark Academy brochure to discover everything you need to know about our programmes, benefits, and how to get started.

Frequently asked questions

For learners

An apprenticeship is a work-based training program that combines practical experience with structured learning. Whether you’re a young person entering the workplace for the first time, or an experienced manager looking to progress in your career, an apprenticeship can benefit your career by providing hands-on training, allowing you to earn while you learn, and gaining valuable qualifications and experience specific to your chosen industry.

No. You have to be a minimum of 16 years old to start an apprenticeship, but there is no upper age limit if you are interested in training in a new career later in life. Many employers are training up existing members of staff through the apprenticeship route to help further their career development.

Many people start on a level 2 apprenticeship and work their way up to a higher or degree apprenticeship. Many employers and training providers will ask for a certain level of numeracy and literacy and may require you to have qualifications or certain experience as part of the entry criteria.

Apprenticeships allow you to earn while you learn. Apprentices under the age of 19 are entitled to the apprentice minimum wage, as a minimum, for the work they do. After the age of 19, or 18 if you have completed your first year of your apprenticeship, you will be entitled to the working National Minimum Wage.

Key steps include researching available apprenticeships, tailoring your CV and cover letter, preparing for interviews, and showcasing your enthusiasm for the industry. Our recruitment team are on-hand to help you navigate the application process successfully.

Apprenticeships provide a mix of on-the-job and off-the-job training, leading to recognised qualifications in your chosen field. You’ll gain practical skills, industry-specific knowledge, and valuable work experience that enhance your employability.

The exact duration varies based on the apprenticeship programme, but it typically ranges from 12 months for a level 2 apprenticeship to two years for a level 5 apprenticeship. We also take into account any prior learning and experience when planning the apprenticeship duration.

Yes, apprentices receive ongoing support throughout their programme. This includes regular progress reviews with a Development Coach, mentorship, guidance from your employer, and resources to help you succeed in your role and complete your apprenticeship successfully.

As an apprentice, you have rights related to wages, working hours, and a safe working environment. You also have responsibilities to actively engage in your training, perform your job duties, and adhere to the terms outlined in your Apprenticeship Agreement.

For employers

An apprenticeship is a work-based training program that combines practical on-the-job experience with structured learning. It benefits your business by providing a cost-effective way to train and develop a skilled workforce tailored to your specific needs.

Anyone in England aged 16 years old and above, whether employed, unemployed, or leaving school. There is no upper age limit.

Apprenticeships are work-based qualifications. The Development Coach will deliver training to the apprentice through teaching sessions face-to-face or virtually and support them in building an apprenticeship portfolio of evidence throughout their programme. An End-Point Assessment is completed to assess the knowledge, skills and behaviours that they have learnt throughout the apprenticeship

You need to make sure there is a genuine job available for a minimum 30 hours per week, with a contract of employment long enough for the apprentice to complete their apprenticeship. It must also allow the apprentice to develop the skills, knowledge and behaviours set within the apprenticeship standard. The commitment from your business involves providing on-the-job training, mentorship, and support to help the apprentice complete their training successfully.

We can help you find suitable apprenticeship candidates through our end-to-end no-cost apprentice recruitment service. Our apprentice recruitment team work with you to create the job description and promote your vacancy via local partners and the National Apprenticeship Service. We also provide candidate shortlisting and interviewing to help find the best talent.

If you pay the apprenticeship levy you can spend this on training and assessing your apprentices. The government will apply a 10% top-up to the funds you have in your account. If you are an employer that doesn’t pay the levy, you pay just 5% towards the cost of training and assessing an apprentice. The government will pay the rest up to the funding band maximum. You must pay them at least the National Minimum Wage rate depending on their age and the year of apprenticeship training they’re in.

There are various financial incentives, including the Apprenticeship Levy for larger businesses and government support schemes. These incentives aim to offset the costs associated with hiring and training apprentices. Check with the government and relevant agencies for the latest information.

The exact duration varies based on the apprenticeship programme, but it typically ranges from one to four years. We also take into account any prior learning and experience when planning the apprenticeship duration.

What our apprenticeships say about us

“Since I started the apprenticeship, I have developed a deeper understanding of the backbone of a business and the idea that every member has a responsibility.”

Ruben Nunes (Synnovis)

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Apprenticeship vacancies

Becoming an apprentice can be a smart move for anyone looking to gain practical experience in a particular field or industry. By working alongside experienced professionals, you can learn the ins and outs of a business while developing your own skills and expertise.

Apprenticeships vacancies

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