Level 2 Certificate in Customer Service

Online Course

Customer Service

Our online Customer Service certificate is designed to provide you with the skills and knowledge to provide quality customer service.

This qualification equips you with the knowledge and skills that employers seek for various customer service positions. You’ll gain essential insights into performing customer service tasks, including managing information and aiding in events.

Join us for an engaging learning experience that will help you take your first steps into employment in Customer Service.

Who is this programme for?

19 or older as of 31/08/2024
Live in a non-devolved region in England (we will check via postcode)
Have the right to live and work in the UK
Have been a British/EU resident for the last 3 years
Exemptions apply. Full eligibility check at enrolment

Talk to an expert

Overview

Course Level

Level 2

Duration

Up to 12 weeks

Sector

Business & Professional

Learning method

Online

Location

Remote

Cost

Fully Funded

Apply now

Modules

What will I learn?

Module 1

Principles of customer service and delivery

Module 2

Understand customers

Module 3

Understand employer organisations

Module 4

Understand how to communicate with customers

Module 5

Understand how to handle customer information

Module 6

Understand how to resolve problems and deliver customer service to challenging customers

Module 7

Understand how to develop customer relationships

Frequently asked questions

For learners

If you meet the eligibility criteria our online courses are offered fully-funded. There are no hidden costs.

Our team will complete a full eligibility check prior your enrolment. Our level 2 online courses are fully-funded if you are: 19 or over, live in a non-devolved region in England, have the right to live and work in the UK, have been a British/EU citizen for the last 3 years, unemployed or earn below £25,000 annual gross salary.

Enrolling is a straightforward process. Simply find the courses you are interested in, select ‘apply now’, and fill out the necessary information. Our team will then be in touch to guide you through the onboarding process, ensuring a smooth transition into our online learning platform.

Learning is flexible and completed via our online learning platform that allows learners to access self-paced learning anywhere and at any time. Our level 2 online courses take an average of 8 weeks to complete. Learning is completed at the learner’s pace, so they can be completed quicker or take more time if preferred.

Learners receive a full introduction to their course and our support team is also available to address any queries or concerns throughout the learning journey. Our platform tracks progress and provides notifications for assignment submission and marking feedback.

For employers

Our online courses are offered fully-funded to eligible employees. There are no hidden costs.

Our team will complete a full eligibility check prior to your enrolment. Our level 2 online courses are fully-funded if you are: 19 or over, live in a non-devolved region in England, have the right to live and work in the UK, have been a British/EU citizen for the last 3 years, earn below £25,000 annual gross salary.

Enrolling employees is a straightforward process. For a single employee simply find the courses you are interested in, select ‘apply now’, and fill out the necessary information. For multiple employees please contact us via our contact form. Our team will then be in touch to guide you through the onboarding process, ensuring a smooth transition for your employees into our online learning platform.

We provide comprehensive support and tracking mechanisms to monitor your employees’ progress. Learners receive a full introduction to their course and our support team is also available to address any queries or concerns throughout the learning journey. Our platform tracks progress and provides notifications for assignment submission and marking feedback.