HR Support Level 3

Apprenticeship

In 2023 the HR industry grew by 12.8%, partly due to the COVID-19 pandemic. The pandemic saw a tremendous shift in working trends, with the transition to remote and hybrid working being among the most prominent. This, along with the importance of employee assistance schemes and a good workplace culture, mean that effective HR Support is an extremely important factor in the success of an organisation.

HR Support apprentices typically either work in a medium to large organisation as part of the HR function delivering front line support to managers and employees, or as an HR Manager in a small organisation.

Who is this programme for?

Aged 16+ – no maximum age limit
Have the right to live and work in the UK
Have been a British/EU citizen for the last 3 years

Apply now

Overview

Course Level

Level 3

Duration

15 months

Sector

Business & Professional

Learning method

Blended

Location

Workplace/Remote

Apply now

HR Support Level 3

Overview

The successful apprentice may be eligible to apply for Associate membership of the Chartered Institute of Personnel and Development (CIPD) or any other professional body that recognises this apprenticeship within its membership criteria (membership is subject to the professional bodies own membership requirements).

Modules

What will I learn?

Module 1

Introduction & developing yourself as a HR professional

Module 2

HR function, business culture and change in context

Module 3

HR policies, legislation, and employment law

Module 4

HR technology, data management and problem solving

Module 5

Interpersonal skills, coaching skills, teamwork, conflict management

Module 6

Communication skills and stakeholder management

Module 7

Recruitment and talent management

Module 8

Reward and recognition and performance management

Module 9

Employee engagement, absence management and wellbeing

Module 10

Managing projects and report writing

Module 11

Process improvement

Module 12

Sustainability and control measures

Are you interested? Book today!

EPA

End-point assessment

The Apprenticeship End-Point Assessment (EPA) is the ultimate measure of an apprentice’s skills and knowledge. It’s a rigorous, independent evaluation conducted by qualified and independent assessors to ensure that apprentices have reached the required standard in their chosen field. EPA is the final step in an apprenticeship journey, validating their expertise and paving the way for a successful career.

Consultative project

Professional discussion

Frequently asked questions

For learners

An apprenticeship is a work-based training program that combines practical experience with structured learning. Whether you’re a young person entering the workplace for the first time, or an experienced manager looking to progress in your career, an apprenticeship can benefit your career by providing hands-on training, allowing you to earn while you learn, and gaining valuable qualifications and experience specific to your chosen industry.

No. You have to be a minimum of 16 years old to start an apprenticeship, but there is no upper age limit if you are interested in training in a new career later in life. Many employers are training up existing members of staff through the apprenticeship route to help further their career development.

Many people start on a level 2 apprenticeship and work their way up to a higher or degree apprenticeship. Many employers and training providers will ask for a certain level of numeracy and literacy and may require you to have qualifications or certain experience as part of the entry criteria.

Apprenticeships allow you to earn while you learn. Apprentices under the age of 19 are entitled to the apprentice minimum wage, as a minimum, for the work they do. After the age of 19, or 18 if you have completed your first year of your apprenticeship, you will be entitled to the working National Minimum Wage.

Key steps include researching available apprenticeships, tailoring your CV and cover letter, preparing for interviews, and showcasing your enthusiasm for the industry. Our recruitment team are on-hand to help you navigate the application process successfully.

Apprenticeships provide a mix of on-the-job and off-the-job training, leading to recognised qualifications in your chosen field. You’ll gain practical skills, industry-specific knowledge, and valuable work experience that enhance your employability.

The exact duration varies based on the apprenticeship programme, but it typically ranges from 12 months for a level 2 apprenticeship to two years for a level 5 apprenticeship. We also take into account any prior learning and experience when planning the apprenticeship duration.

Yes, apprentices receive ongoing support throughout their programme. This includes regular progress reviews with a Development Coach, mentorship, guidance from your employer, and resources to help you succeed in your role and complete your apprenticeship successfully.

As an apprentice, you have rights related to wages, working hours, and a safe working environment. You also have responsibilities to actively engage in your training, perform your job duties, and adhere to the terms outlined in your Apprenticeship Agreement.

For employers

An apprenticeship is a work-based training program that combines practical on-the-job experience with structured learning. It benefits your business by providing a cost-effective way to train and develop a skilled workforce tailored to your specific needs.

Anyone in England aged 16 years old and above, whether employed, unemployed, or leaving school. There is no upper age limit.

Apprenticeships are work-based qualifications. The Development Coach will deliver training to the apprentice through teaching sessions face-to-face or virtually and support them in building an apprenticeship portfolio of evidence throughout their programme. An End-Point Assessment is completed to assess the knowledge, skills and behaviours that they have learnt throughout the apprenticeship

You need to make sure there is a genuine job available for a minimum 30 hours per week, with a contract of employment long enough for the apprentice to complete their apprenticeship. It must also allow the apprentice to develop the skills, knowledge and behaviours set within the apprenticeship standard. The commitment from your business involves providing on-the-job training, mentorship, and support to help the apprentice complete their training successfully.

We can help you find suitable apprenticeship candidates through our end-to-end no-cost apprentice recruitment service. Our apprentice recruitment team work with you to create the job description and promote your vacancy via local partners and the National Apprenticeship Service. We also provide candidate shortlisting and interviewing to help find the best talent.

If you pay the apprenticeship levy you can spend this on training and assessing your apprentices. The government will apply a 10% top-up to the funds you have in your account. If you are an employer that doesn’t pay the levy, you pay just 5% towards the cost of training and assessing an apprentice. The government will pay the rest up to the funding band maximum. You must pay them at least the National Minimum Wage rate depending on their age and the year of apprenticeship training they’re in.

There are various financial incentives, including the Apprenticeship Levy for larger businesses and government support schemes. These incentives aim to offset the costs associated with hiring and training apprentices. Check with the government and relevant agencies for the latest information.

The exact duration varies based on the apprenticeship programme, but it typically ranges from one to four years. We also take into account any prior learning and experience when planning the apprenticeship duration.

What our apprenticeships say about us

DBC Training offer a comprehensive, supportive and friendly service.

Scarsdale Vets

Apply now

Apprenticeship vacancies

Becoming an apprentice can be a smart move for anyone looking to gain practical experience in a particular field or industry. By working alongside experienced professionals, you can learn the ins and outs of a business while developing your own skills and expertise.

Apprenticeships vacancies

Apprenticeships

Speak to one of our experts

Please complete the form and one of our friendly team will be in touch as soon as possible.

The more information you give us about what you need, the easier it will be to direct your enquiry to the right place.

For Employers For Learners

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Online Course

Digital Marketing

Our online Digital Marketing certificate is designed to provide you with an understanding of Digital Marketing.

This certificate is tailored for those who are looking to establish a strong foundation, especially if they have limited or no prior exposure to digital marketing concepts. Encompassing the fundamentals of marketing strategy, the course delves into areas such as social media, email marketing, and SEO (Search Engine Optimization) within the context of comprehensive marketing campaigns.

Join us for an engaging learning experience that will help you take your first steps into employment in Marketing.

Who is this programme for?

Have the right to live and work in the UK
Have been a British/EU citizen for the last 3 years
Aged 19 or above and are unemployed or earn below £25,000 annual gross salary
Live in a non-devolved region in England

Talk to an expert

Overview

Course Level

Level 2

Duration

Up to 12 weeks

Sector

Business & Professional

Learning method

Online

Location

Remote

Cost

Fully funded

Apply now

Modules

What will I learn?

Module 1

Social Media for Business

Module 2

Email as a Promotional Tool for Business

Module 3

Digital Marketing Review

Module 4

Understanding Search Engine Optimisation for Business

Module 5

Digital Marketing for Business

Frequently asked questions

For learners

If you meet the eligibility criteria our online courses are offered fully-funded. There are no hidden costs.

Our team will complete a full eligibility check prior your enrolment. Our level 2 online courses are fully-funded if you are: 19 or over, live in a non-devolved region in England, have the right to live and work in the UK, have been a British/EU citizen for the last 3 years, unemployed or earn below £25,000 annual gross salary.

Enrolling is a straightforward process. Simply find the courses you are interested in, select ‘apply now’, and fill out the necessary information. Our team will then be in touch to guide you through the onboarding process, ensuring a smooth transition into our online learning platform.

Learning is flexible and completed via our online learning platform that allows learners to access self-paced learning anywhere and at any time. Our level 2 online courses take an average of 8 weeks to complete. Learning is completed at the learner’s pace, so they can be completed quicker or take more time if preferred.

Learners receive a full introduction to their course and our support team is also available to address any queries or concerns throughout the learning journey. Our platform tracks progress and provides notifications for assignment submission and marking feedback.

For employers

Our online courses are offered fully-funded to eligible employees. There are no hidden costs.

Our team will complete a full eligibility check prior to your enrolment. Our level 2 online courses are fully-funded if you are: 19 or over, live in a non-devolved region in England, have the right to live and work in the UK, have been a British/EU citizen for the last 3 years, earn below £25,000 annual gross salary.

Enrolling employees is a straightforward process. For a single employee simply find the courses you are interested in, select ‘apply now’, and fill out the necessary information. For multiple employees please contact us via our contact form. Our team will then be in touch to guide you through the onboarding process, ensuring a smooth transition for your employees into our online learning platform.

We provide comprehensive support and tracking mechanisms to monitor your employees’ progress. Learners receive a full introduction to their course and our support team is also available to address any queries or concerns throughout the learning journey. Our platform tracks progress and provides notifications for assignment submission and marking feedback.

Are you interested? Apply today!

Online Courses

Speak to one of our experts

Please complete the form and one of our friendly team will be in touch as soon as possible.

The more information you give us about what you need, the easier it will be to direct your enquiry to the right place.

For Employers For Learners

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Online Course

Customer Service

Our online Customer Service certificate is designed to provide you with the skills and knowledge to provide quality customer service.

This qualification equips you with the knowledge and skills that employers seek for various customer service positions. You’ll gain essential insights into performing customer service tasks, including managing information and aiding in events.

Join us for an engaging learning experience that will help you take your first steps into employment in Customer Service.

Who is this programme for?

Have the right to live and work in the UK
Have been a British/EU citizen for the last 3 years
Aged 19 or above and are unemployed or earn below £25,000 annual gross salary
Live in a non-devolved region in England

Talk to an expert

Overview

Course Level

Level 2

Duration

Up to 12 weeks

Sector

Business & Professional

Learning method

Online

Location

Remote

Cost

Fully Funded

Apply now

Modules

What will I learn?

Module 1

Principles of customer service and delivery

Module 2

Understand customers

Module 3

Understand employer organisations

Module 4

Understand how to communicate with customers

Module 5

Understand how to handle customer information

Module 6

Understand how to resolve problems and deliver customer service to challenging customers

Module 7

Understand how to develop customer relationships

Frequently asked questions

For learners

If you meet the eligibility criteria our online courses are offered fully-funded. There are no hidden costs.

For employers

Our online courses are offered fully-funded to eligible employees. There are no hidden costs.

Are you interested? Apply today!

Online Courses

Speak to one of our experts

Please complete the form and one of our friendly team will be in touch as soon as possible.

The more information you give us about what you need, the easier it will be to direct your enquiry to the right place.

For Employers For Learners

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Apprenticeship

Operations or Departmental Manager Level 5

Providing staff with the skills needed to lead and manage teams gives businesses the opportunity to develop internal candidates for promotion, create a culture and provide a standardised approach to management within an organisation.

Our apprenticeship has been developed to support individuals involved in long-term strategic organisational planning, developing a strategic vision, implementing and managing change and supporting middle management. This includes looking at topics such as project management, financial controls and people management.

Who is this programme for?

Aged 16+ – no maximum age limit
Have the right to live and work in the UK
Have been a British/EU citizen for the last 3 years

Apply now

Overview

Course Level

Level 5

Duration

18 months

Sector

Business & Professional

Learning method

Blended

Location

Workplace/Remote

Apply now

Operations/Department Manager Level 5

Overview

Training is tailored to the requirements of your business, providing individuals with the knowledge and skills to develop collaborative relationships, optimise the use of technology, manage strategic thinking and understand business risk. Using both on-site and virtual delivery methods to suit your work environment, we help talented individuals reach their potential and improve your business. Our development coaches are experienced and work closely with you to deliver positive outcomes.

Modules

What will I learn?

Module 1

Introduction to programme, including expectations and team leading principles

Module 2

Personal Development

Module 3

Leading & Managing People

Module 4

Communication Building stakeholder relationships including effective communication

Module 5

Building relationships

Module 6

Project delivery including monitoring and evaluating project objectives

Module 7

Problem solving & decision making

Module 8

Operational Management

Module 9

Project Management

Module 10

Finance

Are you interested? Book today!

EPA

End-point assessment

Practical observation

Work based project

Interview

Professional discussion

Frequently asked questions

For learners

For employers

Anyone in England aged 16 years old and above, whether employed, unemployed, or leaving school. There is no upper age limit.

What our apprenticeships say about us

DBC Training offer a comprehensive, supportive and friendly service.

Scarsdale Vets

Apply now

Apprenticeship vacancies

Apprenticeships vacancies

Apprenticeships

Speak to one of our experts

Please complete the form and one of our friendly team will be in touch as soon as possible.

The more information you give us about what you need, the easier it will be to direct your enquiry to the right place.

For Employers For Learners

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Apprenticeship

Recruitment Consultant Level 3

This Apprenticeship is perfect for those looking to build a long-term career in recruitment. It focuses on the entire recruitment cycle, business development, pricing and negotiating terms of sale.

Working with you as an employer, we develop content that looks at candidate assessment, sales techniques and assessing people to offer a training programme that covers the whole recruitment cycle in line with your own business model. Apprentices on this programme will be developing the skills and knowledge needed to identify, assess and place candidates and achieve revenue in line with your business objectives.

Who is this programme for?

Aged 16+ – no maximum age limit
Have the right to live and work in the UK
Have been a British/EU citizen for the last 3 years

Apply now

Overview

Course Level

Level 3

Duration

14 months

Sector

Business & Professional

Learning method

Blended

Location

Workplace/Remote

Apply now

Recruitment Consultant Level 3

Overview

We work with you to tailor the programme to meet your business needs, training is delivered using a mixture of face-to-face and online learning. Our development coaches are highly qualified with occupational expertise and empower apprentices to improve your business.

Modules

What will I learn?

Module 1

Understanding the Recruitment Market and Recruitment Operations

Module 2

Legal, regulatory and ethical requirements in recruitment

Module 3

Understanding Sales in Recruitment

Module 4

Identifying Client Requirements, Matching and Presenting candidates

Module 5

Principles of Assessment and Candidate Selection

Module 6

Attracting and Supporting Candidates and recruitment processes

Module 7

Relationship management

Are you interested? Book today!

EPA

End-point assessment

Project assignment

Professional discussion

Frequently asked questions

For learners

For employers

Anyone in England aged 16 years old and above, whether employed, unemployed, or leaving school. There is no upper age limit.

What our apprenticeships say about us

“This apprenticeship has given me the confidence to go into work and do a good job knowing that what I am doing is right.”

Charlotte Bates (Elevation Sales)

Apply now

Apprenticeship vacancies

Apprenticeships vacancies

Apprenticeships

Speak to one of our experts

Please complete the form and one of our friendly team will be in touch as soon as possible.

The more information you give us about what you need, the easier it will be to direct your enquiry to the right place.

For Employers For Learners

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Online Course

Business Admin

Our online Business Administration certificate is designed to provide you with the foundational knowledge necessary for effective performance in various business administration settings.

You’ll acquire essential insights into executing administrative duties, including information management and event support. Furthermore, you’ll grasp the skill of applying this knowledge across diverse industries and job positions, preparing you to excel in a range of professional scenarios.

Join us for an engaging learning experience that will help you take your first steps into employment within Business Administration.

Who is this programme for?

Aged 19+ – no maximum age limit
Have the right to live and work in the UK
Have been a British/EU citizen for the last 3 years
Live in a non-devolved region in England

Talk to an expert

Overview

Course Level

Level 2

Duration

Up to 12 weeks

Sector

Business & Professional

Learning method

Online

Location

Remote

Cost

Fully funded

Apply now

Modules

What will I learn?

Module 1

Principles of providing administrative services

Module 2

Principles of business document production and information management

Module 3

Understand communication in a business environment

Module 4

Understand employer organisations

Module 5

Understand how to develop working relationships with colleagues

Module 6

Understand how to carry out business administration tasks

Module 7

Understand how to prepare text

Frequently asked questions

For learners

If you meet the eligibility criteria our online courses are offered fully-funded. There are no hidden costs.

For employers

Our online courses are offered fully-funded to eligible employees. There are no hidden costs.

Are you interested? Apply today!

Online Courses

Speak to one of our experts

Please complete the form and one of our friendly team will be in touch as soon as possible.

The more information you give us about what you need, the easier it will be to direct your enquiry to the right place.

For Employers For Learners

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Apprenticeship

Recruitment Resourcer Level 2

This Apprenticeship is ideal for anyone new to recruitment. It provides an excellent grounding in all aspects of the recruitment cycle with clear progression to a career in the sector.

The responsibilities of an effective recruitment resourcer will often include tasks such as; researching and shortlisting candidates, identify new candidates and clients, update candidate records and meet KPIs.

Who is this programme for?

Aged 16+ – no maximum age limit
Have the right to live and work in the UK
Have been a British/EU citizen for the last 3 years

Apply now

Overview

Course Level

Level 2

Duration

14 months

Sector

Business & Professional

Learning method

Blended

Location

Workplace/Remote

Apply now

Recruitment Resourcer Level 2

Overview

We provide training that helps develop skills needed within the recruitment sector such as; tenacity and resilience, innovative approaches, self-motivation, attention to detail, excellent communication and an ethical approach. Our training covers a range of activities and processes carried out by trainee recruitment consultants and resources working within a recruitment business; including selection processes, sales techniques and processes used by recruiters. The development coaches who would work with you are highly qualified with occupational expertise they use to empower apprentices and improve your business.

Modules

What will I learn?

Module 1

Introduction to the programme, setting out expectations

Module 2

Understanding the recruitment industry

Module 3

Understanding the legal, regulatory and ethical requirements when recruiting

Module 4

Preparation for selection processes, pre-selecting candidates and Identifying client requirements

Module 5

Understanding the selection process

Module 6

Understanding sales Techniques and processes used by recruiters

Module 7

Understanding, Building & maintaining relationships with candidates, and developing working relationships with colleagues

Module 8

Client relationship management and recruitment purposes

Are you interested? Book today!

EPA

End-point assessment

Work based project

Professional discussion

Frequently asked questions

For learners

For employers

Anyone in England aged 16 years old and above, whether employed, unemployed, or leaving school. There is no upper age limit.

What our apprenticeships say about us

DBC Training offer a comprehensive, supportive and friendly service.

Scarsdale Vets

Apply now

Apprenticeship vacancies

Apprenticeships vacancies

Apprenticeships

Speak to one of our experts

Please complete the form and one of our friendly team will be in touch as soon as possible.

The more information you give us about what you need, the easier it will be to direct your enquiry to the right place.

For Employers For Learners

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Online Course

Team Leading

Our online Team Leading certificate is designed to provide you with the skills and knowledge to lead a team successfully.

This is particularly important if you’re aiming to advance in your career or take on leadership roles. Our team leader training course is designed to expand your understanding of team leadership principles and how businesses function. You’ll also develop crucial skills necessary to excel as a team leader and effectively communicate with various stakeholders.

Join us for an engaging learning experience that will help you take your first steps into employment as a Team Leader.

Who is this programme for?

Have the right to live and work in the UK
Have been a British/EU citizen for the last 3 years
Aged 19 or above and are unemployed or earn below £25,000 annual gross salary
Live in a non-devolved region in England

Talk to an expert

Overview

Course Level

Level 2

Duration

Up to 12 weeks

Sector

Business & Professional

Learning method

Online

Location

Remote

Cost

Fully Funded

Apply now

Modules

What will I learn?

Module 1

Principles of team leading

Module 2

Understand business

Module 3

Understand how to communicate work-related information

Module 4

Understand how to manage performance and conflict in the workplace

Module 5

Principles of equality and diversity in the workplace

Module 6

Understand how to develop working relationships with colleagues

Module 7

Understand health and safety procedures in the workplace

Module 8

Understand how to develop and deliver a presentation

Frequently asked questions

For learners

If you meet the eligibility criteria our online courses are offered fully-funded. There are no hidden costs.

For employers

Our online courses are offered fully-funded to eligible employees. There are no hidden costs.

Are you interested? Apply today!

Online Courses

Speak to one of our experts

Please complete the form and one of our friendly team will be in touch as soon as possible.

The more information you give us about what you need, the easier it will be to direct your enquiry to the right place.

For Employers For Learners

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Apprenticeship

Team Leader Level 3

This apprenticeship is ideal for those with responsibility for managing a team or discrete project, or undertaking their first line-management role. By providing development opportunities for individuals it promotes internal promotion, career development and talent succession planning.

Our practical training makes Leadership & Management principles relevant to your business. By using our expertise and track record we contextualise our delivery to reflect your industry and your own internal approach to first line supervision to add real value to your organisation.

Our training supports apprentices to: manage individuals, develop teams, manage projects, planning & monitoring workloads/resources, successful delivering of operational plans, resolving problems & building relationships.

We work with you to design our delivery using a blend of both on-site and virtual delivery that is overseen by qualified, experienced development coaches. They support talented individuals to reach their potential and improve your business.

Who is this programme for?

Aged 16+ – no maximum age limit
Have the right to live and work in the UK
Have been a British/EU citizen for the last 3 years

Apply now

Overview

Course Level

Level 3

Duration

15 months

Sector

Business & Professional

Learning method

Blended

Location

Workplace/Remote

Apply now

Team Leader Level 3

Overview

Modules

What will I learn?

Module 1

Introduction to programme, including expectations and team leading principles

Module 2

Managing own personal and professional development, including PDP and CPD log

Module 3

Team dynamics and roles, leadership styles, absence management and feedback

Module 4

Setting objectives, organising work, monitoring outcomes and difficult conversations

Module 5

Building stakeholder relationships including effective communication

Module 6

Delivery of a project including the role of projects and the project lifecycle

Module 7

Project delivery including monitoring and evaluating project objectives

Module 8

Revisit personal development including update of PDP and CPD log

Module 9

Principles of management and leadership including understanding management

Module 10

Managing data including gathering, assessing and analysing

Module 11

Managing budgets and resources and escalating issues when required

Module 12

Revisit personal development including update of PDP and CPD log

Are you interested? Book today!

EPA

End-point assessment

Scenario based test

Competency based interview

Portfolio of evidence

Professional discussion

Work-based project

Frequently asked questions

For learners

For employers

Anyone in England aged 16 years old and above, whether employed, unemployed, or leaving school. There is no upper age limit.

What our apprenticeships say about us

“I believe this course has given me the knowledge and confidence to grow further in my role as a team leader. ”

Ellie Baker – Team Leader Apprentice

Apply now

Apprenticeship vacancies

Apprenticeships vacancies

Apprenticeships

Speak to one of our experts

Please complete the form and one of our friendly team will be in touch as soon as possible.

The more information you give us about what you need, the easier it will be to direct your enquiry to the right place.

For Employers For Learners

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