Apprenticeship
Customer Service Practitioner Level 2
Great customer service helps deliver an outstanding experience to your clients and stakeholders. This course is ideal for anyone in a customer-facing role, responsible for delivering high-quality service to internal and external customers.
Our Customer Service Practitioner Apprenticeship helps individuals to understand the importance of customer experience to the reputation of a business and the value they can add by delivering excellent standards of customer service.
Who is this programme for?
- Aged 16+ – no maximum age limit
- Have the right to live and work in the UK
- Have been a British/EU citizen for the last 3 years
Overview
Course Level
Level 2
Duration
14 months
Sector
Sales & Marketing
Learning method
Blended
Location
Workplace/Remote
Customer Service Practitioner Level 2
Overview
The core responsibilities of a Customer Service Practitioner are based around; interacting with customers, providing excellent service while sharing information and knowledge about a specific product. This includes different types of communication such as; face-to-face, telephone, email, online messenger, social media or post. A dedicated DBC Training development coach uses a combination of physical and virtual coaching for a truly blended learning experience.
Modules
What will I learn?
Frequently asked questions
For learners
For employers
Apply today
Apprenticeship vacancies
Becoming an apprentice can be a smart move for anyone looking to gain practical experience in a particular field or industry. By working alongside experienced professionals, you can learn the ins and outs of a business while developing your own skills and expertise.
Apprenticeships
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![Course Card-11 Two individuals engaged in a conversation during a professional interview.](https://dbc-training.co.uk/app/uploads/2024/01/Course-Card-11.jpg)
![Multi-Channel Marketing Marketing team holding a team meeting.](https://dbc-training.co.uk/app/uploads/2024/01/Course-Card-5.jpg)
![Customer Service Specialist A female customer service representative assisting clients](https://dbc-training.co.uk/app/uploads/2024/01/Course-Card-10.jpg)
Contact us
Speak to one of our experts
Please complete the form and one of our friendly team will be in touch as soon as possible.
The more information you give us about what you need, the easier it will be to direct your enquiry to the right place.
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Apprenticeship
Customer Service Specialist Level 3
Excellent customer service gives an outstanding experience to all of your clients and our Customer Service Specialist apprenticeship is designed to reach the highest levels of customer experience.
This apprenticeship is particularly aimed at individuals who are more experienced customer service agents with the skills needed to respond to more complicated, ongoing customer issues. It can be offered independently or as a progression from L2 Customer Service Apprenticeship.
Who is this programme for?
- Aged 16+ – no maximum age limit
- Have the right to live and work in the UK
- Have been a British/EU citizen for the last 3 years
Overview
Course Level
Level 3
Duration
15 months
Sector
Sales & Marketing
Learning method
Blended
Location
Workplace/Remote
Customer Service Specialist Level 3
Overview
Our expert training covers topics such as; creating excellent customer experiences, service delivery, service improvement, understanding customer need and customer insight. This supports an individual to develop outstanding customer service skills across different types of communication such as; face-to-face, telephone, email, online messenger, social media or post. We use a blended delivery model that includes both online and in-person support from an experienced development coach who helps individuals reach their potential in providing outstanding customer service.
Modules
What will I learn?
Frequently asked questions
For learners
For employers
Apply today
Apprenticeship vacancies
Becoming an apprentice can be a smart move for anyone looking to gain practical experience in a particular field or industry. By working alongside experienced professionals, you can learn the ins and outs of a business while developing your own skills and expertise.
Apprenticeships
You may also like
![Multi-Channel Marketing Marketing team holding a team meeting.](https://dbc-training.co.uk/app/uploads/2024/01/Course-Card-5.jpg)
![Course Card-8 Image of an employee checking the stock in a retail store.](https://dbc-training.co.uk/app/uploads/2024/01/Course-Card-8.jpg)
![Course Card Team of employees collaborating in a meeting room](https://dbc-training.co.uk/app/uploads/2024/01/Course-Card.jpg)
Contact us
Speak to one of our experts
Please complete the form and one of our friendly team will be in touch as soon as possible.
The more information you give us about what you need, the easier it will be to direct your enquiry to the right place.
"*" indicates required fields
Apprenticeship
Marketing Executive Level 4
Marketing is critical to all businesses, providing the insight to develop and deliver new products and services to meet ever-changing customer needs. Occupations in marketing span most industries and sectors and the roles can sit within a specific company/agency that provides marketing deliverables and advice to external clients, or within an internal marketing team, delivering marketing activities to drive that business.
Who is this programme for?
- Aged 16+ – no maximum age limit
- Have the right to live and work in the UK
- Have been a British/EU citizen for the last 3 years
Overview
Course Level
Level 4
Duration
18 months
Sector
Sales & Marketing
Learning method
Blended
Location
Workplace/Remote
Marketing Executive Level 4
Overview
The training delivery is tailored to suit your work environment and we empower apprentices to succeed by improving your business. By understanding your business needs we are able to shape the content of the course to deliver real benefits to your business and its brand awareness. While working with us apprentices will learn to define, design, build & implement campaigns across a variety of online & offline platforms. DBC Training’s development coaches are highly qualified with occupational expertise that is used to deliver an industry-recognised qualification. We deliver training using a combination of online and in-person sessions that are designed to help an individual reach their full potential and take the next steps in a marketing career.
Modules
What will I learn?
Frequently asked questions
For learners
For employers
Apply now
Apprenticeship vacancies
Becoming an apprentice can be a smart move for anyone looking to gain practical experience in a particular field or industry. By working alongside experienced professionals, you can learn the ins and outs of a business while developing your own skills and expertise.
Apprenticeships
You may also like
![Multi-Channel Marketing Marketing team holding a team meeting.](https://dbc-training.co.uk/app/uploads/2024/01/Course-Card-5.jpg)
![Course Card-8 Image of an employee checking the stock in a retail store.](https://dbc-training.co.uk/app/uploads/2024/01/Course-Card-8.jpg)
![Course Card-20 Two individuals engaged in a conversation during a professional interview.](https://dbc-training.co.uk/app/uploads/2024/01/Course-Card-20.jpg)
Contact us
Speak to one of our experts
Please complete the form and one of our friendly team will be in touch as soon as possible.
The more information you give us about what you need, the easier it will be to direct your enquiry to the right place.
"*" indicates required fields
Short Course
Work in Customer Service
Our 5-day Customer Service Course is designed to equip you with the necessary skills and knowledge to deliver exceptional customer experiences.
Join us for an engaging learning experience that will aid you in taking your first steps into a customer service role.
Who is this programme for?
- Aged 19+ – no maximum age limit
- Have the right to live and work in the UK
- Have been a British/EU citizen for the last 3 years
- To be unemployed and seeking work
Overview
Course Level
Level 1
Duration
5 days
Sector
Sales & Marketing
Learning method
In Centre
Location
Derby, Nottingham, Chesterfield
Cost
Fully Funded
Work in Customer Service Level 1
Overview
This course focuses on developing effective communication techniques, building rapport, problem-solving strategies, and enhancing your teamwork skills in order to be able to deliver exceptional customer service. If you are aiming to enhance your customer service skills, this course provides valuable insights and practical techniques to excel in the field. Delivered by our dedicated tutors, you will engage in interactive discussions and practical exercises.
Modules
What will I learn?
Short Courses
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![Course Card-38](https://dbc-training.co.uk/app/uploads/2024/01/Course-Card-38.jpg)
![Course Card-41 A woman sitting at a table, organising paperwork, engaged in business administrative tasks.](https://dbc-training.co.uk/app/uploads/2024/01/Course-Card-41.jpg)
![Course Card-23](https://dbc-training.co.uk/app/uploads/2024/01/Course-Card-23.jpg)
Contact us
Speak to one of our experts
Please complete the form and one of our friendly team will be in touch as soon as possible.
The more information you give us about what you need, the easier it will be to direct your enquiry to the right place.
"*" indicates required fields
Apprenticeship
Multi-channel Marketer Level 3
The Multi-channel Marketer Apprenticeship is a new qualification in the UK that covers online and digital marketing, as well as traditional marketing skills. It is designed for individuals looking to start their career in marketing and empowers learners to create platform-specific strategies, campaigns, and content.
DBC Training’s development coaches are highly qualified with occupational expertise that is used to deliver an industry-recognised qualification. We deliver training using a combination of online and in-person sessions that are designed to help an individual reach their full potential and take the next steps in a marketing career.
Who is this programme for?
- Aged 16+ – no maximum age limit
- Have the right to live and work in the UK
- Have been a British/EU citizen for the last 3 years
Overview
Course Level
Level 3
Duration
15 months
Sector
Sales & Marketing
Learning method
Blended
Location
Workplace/Remote
Multi-channel Marketer Level 3
Overview
The Multi-channel Marketer Apprenticeship includes a focus on developing knowledge, skills, and behaviours relevant to the marketing industry. This encompasses understanding marketing principles, consumer behaviour, data analysis, and campaign planning as part of the knowledge component. The skills aspect involves applying marketing strategies across different channels, using digital tools, and evaluating campaign performance. Additionally, the apprenticeship emphasises professional behaviours such as effective communication, teamwork, and adaptability in a marketing context.
Module
What will I learn?
Frequently asked questions
For learners
For employers
Apply now
Apprenticeship vacancies
Becoming an apprentice can be a smart move for anyone looking to gain practical experience in a particular field or industry. By working alongside experienced professionals, you can learn the ins and outs of a business while developing your own skills and expertise.
Apprenticeships
You may also like
![Course Card-13 A customer service representative assisting clients.](https://dbc-training.co.uk/app/uploads/2024/01/Course-Card-13.jpg)
![Customer Service Specialist A female customer service representative assisting clients](https://dbc-training.co.uk/app/uploads/2024/01/Course-Card-10.jpg)
![Course Card-20 Two individuals engaged in a conversation during a professional interview.](https://dbc-training.co.uk/app/uploads/2024/01/Course-Card-20.jpg)
Contact us
Speak to one of our experts
Please complete the form and one of our friendly team will be in touch as soon as possible.
The more information you give us about what you need, the easier it will be to direct your enquiry to the right place.
"*" indicates required fields
Apprenticeship
Sales Executive Level 4
Typically, a Sales Executive will deal with a single point of contact for each sale and will present a pre-considered value proposition. The entire sales process may be completed during a single customer ‘conversation’, or over a series of interactions.
They plan their sales activities, lead the end-to-end sales interaction with the customer and manage their sales internally within their organisation. They will be responsible for retaining and growing a number of existing customer accounts, and generating new business by contacting prospective customers, qualifying opportunities and bringing the sales process to a mutually acceptable close.
Who is this programme for?
- Aged 16+ – no maximum age limit
- Have the right to live and work in the UK
- Have been a British/EU citizen for the last 3 years
Overview
Course Level
Level 4
Duration
16 months
Sector
Sales & Marketing
Learning method
Blended
Location
Workplace/Remote
Sales Executive Level 4
Overview
This Sales Executive Level 4 apprenticeship has been designed to develop new and existing skills, whilst equipping the Apprentices with the knowledge, skills and behaviours required to support them in their role. Our Apprenticeships provide highly effective teaching and learning tailored to meet individual business needs and to provide job-specific skills vital for peak business performance.
Modules
What will I learn?
Frequently asked questions
For learners
For employers
Apply now
Apprenticeship vacancies
Becoming an apprentice can be a smart move for anyone looking to gain practical experience in a particular field or industry. By working alongside experienced professionals, you can learn the ins and outs of a business while developing your own skills and expertise.
Apprenticeships
You may also like
![Course Card Team of employees collaborating in a meeting room](https://dbc-training.co.uk/app/uploads/2024/01/Course-Card.jpg)
![Customer Service Specialist A female customer service representative assisting clients](https://dbc-training.co.uk/app/uploads/2024/01/Course-Card-10.jpg)
![Course Card-20 Two individuals engaged in a conversation during a professional interview.](https://dbc-training.co.uk/app/uploads/2024/01/Course-Card-20.jpg)
Contact us
Speak to one of our experts
Please complete the form and one of our friendly team will be in touch as soon as possible.
The more information you give us about what you need, the easier it will be to direct your enquiry to the right place.
"*" indicates required fields
Short Course
Work in Retail
Our 10-day Retail course is designed to equip you with the essential knowledge and skills needed to thrive in the dynamic and competitive world of retail.
Join us for an engaging learning experience and take your first steps into starting your career in retail.
Who is this programme for?
- Aged 19+ – no maximum age limit
- Have the right to live and work in the UK
- Have been a British/EU citizen for the last 3 years
- To be unemployed and seeking work
Overview
Course Level
Level 1
Duration
10 days
Sector
Sales & Marketing
Learning method
In Centre
Location
Derby, Nottingham, Chesterfield
Cost
Fully Funded
Work in Retail Level 1
Overview
Delivered by our dedicated tutors, this course aims to develop your knowledge of how to carry out retail / hospitality-related tasks and be able to apply your knowledge in a variety of industries and job roles. Whilst gaining your level one award in retail knowledge, you will be guided through interactive discussions and practical exercises.
Modules
What will I learn?
Short Courses
You may also like
![Course Card-41 A woman sitting at a table, organising paperwork, engaged in business administrative tasks.](https://dbc-training.co.uk/app/uploads/2024/01/Course-Card-41.jpg)
![Course Card-9](https://dbc-training.co.uk/app/uploads/2024/01/Course-Card-9.jpg)
![Course Card-40](https://dbc-training.co.uk/app/uploads/2024/01/Course-Card-40.jpg)
Contact us
Speak to one of our experts
Please complete the form and one of our friendly team will be in touch as soon as possible.
The more information you give us about what you need, the easier it will be to direct your enquiry to the right place.
"*" indicates required fields