Administration Assistant Level 2

Apprenticeship

Administration Assistant Level 2

The Administration Assistant Apprenticeship is designed for individuals looking to begin a career in business and administration. This programme provides learners with the practical skills, knowledge, and workplace experience needed to support business operations across a wide range of sectors.

Whether you’re leaving school, looking to gain valuable workplace skills, or taking your first step into a professional environment, this apprenticeship offers a structured route into employment and future career progression. The apprenticeship is expected to be available for delivery from August 2026 and is aimed at learners under the age of 25.

Who is this programme for?

Aged 16-24
Have the right to live and work in the UK
Have been a British/EU citizen for the last 3 years

Find out more

Overview

Course Level

Level 2

Duration

12 months

Sector

Business & Professional

Learning method

Blended

Location

Workplace/Remote

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Download our Apprenticeship Brochure

Business Administrator Level 3

Overview

During this apprenticeship, we focus on adding value through topics such as record keeping, document production, planning and organisation, stakeholder communication and business fundamentals. We develop professionalism, We’re a multi-award-winning provider of Business Administration Apprenticeships and have used our experience in this area to design an outstanding Apprenticeship programme that provides learners with a range of skills, knowledge and behaviours while offering businesses a fantastic return on investment. We understand that a high-quality administrative function is essential to all businesses, of all sizes, working across any sector. This newly created apprenticeship has been built to support those who are less experienced in administration, to development their skills, and equip them with the tools to develop lifelong careers in administration.

Modules

What will I learn?

Module 1

Induction, Organisation & Professional Foundations

Module 2

Professional Written & Verbal Communication

Module 3

Receive, Retrieve and Process Data

Module 4

Using Software & Digital Tools

Module 5

Accuracy, Quality & Escalation

Module 6

Supporting Meetings & Events

Module 7

Team Support & Resource Management

Module 8

Handling Information

Module 9

Professional Boundaries & Escalation

Module 10

Workload Planning

Module 11

Sector Awareness &

Sustainability

Module 12

Mock Preparation & Gateway

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EPA

End-point assessment

The Apprenticeship End-Point Assessment (EPA) is the ultimate measure of an apprentice’s skills and knowledge. It’s a rigorous, independent evaluation conducted by qualified and independent assessors to ensure that apprentices have reached the required standard in their chosen field. EPA is the final step in an apprenticeship journey, validating their expertise and paving the way for a successful career.

Interview based on Portfolio of Evidence

Presentation with Q&A

Download our Apprenticeship Brochure

Download our apprenticeship brochure to discover eveything you need to know about our programmes, benefits, and how to get started.

Frequently asked questions

For learners

An apprenticeship is a work-based training program that combines practical experience with structured learning. Whether you’re a young person entering the workplace for the first time, or an experienced manager looking to progress in your career, an apprenticeship can benefit your career by providing hands-on training, allowing you to earn while you learn, and gaining valuable qualifications and experience specific to your chosen industry.

No. You have to be a minimum of 16 years old to start an apprenticeship, but there is no upper age limit if you are interested in training in a new career later in life. Many employers are training up existing members of staff through the apprenticeship route to help further their career development.

Many people start on a level 2 apprenticeship and work their way up to a higher or degree apprenticeship. You need to be 16-24 years old to be eligible for this apprenticeship.

Apprenticeships allow you to earn while you learn. Apprentices under the age of 19 are entitled to the apprentice minimum wage, as a minimum, for the work they do. After the age of 19, or 18 if you have completed your first year of your apprenticeship, you will be entitled to the working National Minimum Wage.

Key steps include researching available apprenticeships, tailoring your CV and cover letter, preparing for interviews, and showcasing your enthusiasm for the industry. Our recruitment team are on-hand to help you navigate the application process successfully.

Apprenticeships provide a mix of on-the-job and off-the-job training, leading to recognised qualifications in your chosen field. You’ll gain practical skills, industry-specific knowledge, and valuable work experience that enhance your employability.

The exact duration varies based on the apprenticeship programme, but it typically ranges from 12 months for a level 2 apprenticeship to two years for a level 5 apprenticeship. We also take into account any prior learning and experience when planning the apprenticeship duration.

Yes, apprentices receive ongoing support throughout their programme. This includes regular progress reviews with a Development Coach, mentorship, guidance from your employer, and resources to help you succeed in your role and complete your apprenticeship successfully.

As an apprentice, you have rights related to wages, working hours, and a safe working environment. You also have responsibilities to actively engage in your training, perform your job duties, and adhere to the terms outlined in your Apprenticeship Agreement.

For employers

An apprenticeship is a work-based training program that combines practical on-the-job experience with structured learning. It benefits your business by providing a cost-effective way to train and develop a skilled workforce tailored to your specific needs.

Anyone in England aged 16 years old and above, whether employed, unemployed, or leaving school. There is no upper age limit.

Apprenticeships are work-based qualifications. The Development Coach will deliver training to the apprentice through teaching sessions face-to-face or virtually and support them in building an apprenticeship portfolio of evidence throughout their programme. An End-Point Assessment is completed to assess the knowledge, skills and behaviours that they have learnt throughout the apprenticeship

You need to make sure there is a genuine job available for a minimum 30 hours per week, with a contract of employment long enough for the apprentice to complete their apprenticeship. It must also allow the apprentice to develop the skills, knowledge and behaviours set within the apprenticeship standard. The commitment from your business involves providing on-the-job training, mentorship, and support to help the apprentice complete their training successfully.

We can help you find suitable apprenticeship candidates through our end-to-end no-cost apprentice recruitment service. Our apprentice recruitment team work with you to create the job description and promote your vacancy via local partners and the National Apprenticeship Service. We also provide candidate shortlisting and interviewing to help find the best talent.

If you pay the apprenticeship levy you can spend this on training and assessing your apprentices. The government will apply a 10% top-up to the funds you have in your account. If you are an employer that doesn’t pay the levy, you pay just 5% towards the cost of training and assessing an apprentice. The government will pay the rest up to the funding band maximum. You must pay them at least the National Minimum Wage rate depending on their age and the year of apprenticeship training they’re in.

There are various financial incentives, including the Apprenticeship Levy for larger businesses and government support schemes. These incentives aim to offset the costs associated with hiring and training apprentices. Check with the government and relevant agencies for the latest information.

The exact duration varies based on the apprenticeship programme, but it typically ranges from one to four years. We also take into account any prior learning and experience when planning the apprenticeship duration.

What our apprenticeships say about us

“Since I started the apprenticeship, I have developed a deeper understanding of the backbone of a business and the idea that every member has a responsibility.”

Ruben Nunes (Synnovis)

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Apprenticeship vacancies

Becoming an apprentice can be a smart move for anyone looking to gain practical experience in a particular field or industry. By working alongside experienced professionals, you can learn the ins and outs of a business while developing your own skills and expertise.

Apprenticeships vacancies

Apprenticeships

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For Employers For Learners

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Online Course

Level 2 Certificate in Understanding Mental Health First Aid and Mental Health Advocacy in the Workplace

The Level 2 Certificate in Understanding Mental Health First Aid and Mental Health Advocacy in the Workplace is designed to equip learners with the knowledge and confidence to support mental wellbeing at work.

This online course begins by exploring the concept of mental health, helping learners understand the factors that influence mental wellbeing and the impact of mental ill health. It then focuses on how to offer appropriate support to individuals experiencing mental health challenges, including how to respond in a sensitive and informed manner. The course also looks at what makes a workplace mentally healthy and how to promote a positive and supportive working environment.

Who is this programme for?

19 or older as of 31/08/2025
Live in a non-devolved region in England (we will check via postcode). We are not currently able to accept applications from learners in Derby/Derbyshire and Nottingham/Nottinghamshire
Have the right to live and work in the UK
Resident of the UK
Exemptions apply. Full eligibility check at enrolment

There is a £99 + VAT cancellation fee if you enrol and do not complete or withdraw from the course. This fee is to cover administration costs.

Talk to an expert

Overview

Course Level

Level 2

Duration

5 - 8 weeks

Sector

Health & Social Care

Learning method

Online

Location

Remote

Cost

Free (Valued at £1,000)

Apply now

A woman sitting at a desk, focused on her laptop screen, engaged in work or study.

Level 2 Certificate in Understanding Mental Health First Aid and Mental Health Advocacy in the Workplace