Online Course

Principles of the Prevention and Control of Infection in Health Care Settings

This qualification is designed to equip you with the knowledge and skills necessary for effectively addressing infections in hospital and healthcare environments. It aims to enhance your understanding of the various sources of infection, their modes of transmission, and strategies for infection control.

Join us for an engaging learning experience that will help you take your first steps into understanding the importance of preventive measures in health care settings.

Who is this programme for?

  • 19 or older as of 31/08/2024
  • Live in a non-devolved region in England (we will check via postcode)
  • Have the right to live and work in the UK
  • Have been a British/EU resident for the last 3 years
  • Exemptions apply.  Full eligibility check at enrolment
Talk to an expert

Overview

Course Level

Level 2

Duration

Up to 12 weeks

Sector

Health & Social Care

Learning method

Online

Location

Remote

Cost

Fully funded

Apply now

Level 2 Certificate in the Principles of the Prevention and Control of Infection in Health Care Settings

Overview

In the wake of the COVID-19 pandemic, the importance of preventive measures and adherence to best practices in infection control has never been more critical. This course will comprehensively cover topics such as infection prevention and control within the realm of health and social care, the causes and modes of infection transmission, as well as the infection control procedures specific to healthcare settings.

Modules

What will I learn?

Module 1

Principles of the causes and spread of infection in healthcare settings

Module 2

Principles of the importance of personal hygiene and health in the prevention and control of infection in healthcare settings

Module 3

Principles of decontamination, cleaning and waste management in healthcare settings

Module 4

Principles of infection prevention and control in a healthcare setting

Frequently asked questions

For learners

If you meet the eligibility criteria our online courses are offered fully-funded. There are no hidden costs.

Our team will complete a full eligibility check prior to your enrolment. Our level 2 online courses are fully-funded if you are: 19 or over, live in a non-devolved region in England, have the right to live and work in the UK, have been a British/EU citizen for the last 3 years, unemployed or earn below £25,000 annual gross salary.

Enrolling is a straightforward process. Simply find the courses you are interested in, select ‘apply now’, and fill out the necessary information. Our team will then be in touch to guide you through the onboarding process, ensuring a smooth transition into our online learning platform.

Learning is flexible and completed via our online learning platform that allows learners to access self-paced learning anywhere and at any time. Our level 2 online courses take an average of 8 weeks to complete. Learning is completed at the learner’s pace, so they can be completed quicker or take more time if preferred.

Learners receive a full introduction to their course and our support team is also available to address any queries or concerns throughout the learning journey. Our platform tracks progress and provides notifications for assignment submission and marking feedback.

For employers

Our online courses are offered fully-funded to eligible employees. There are no hidden costs.

Our team will complete a full eligibility check prior to your enrolment. Our level 2 online courses are fully-funded if employees are: 19 or over, live in a non-devolved region in England, have the right to live and work in the UK, have been a British/EU citizen for the last 3 years and earn below £25,000 annual gross salary.

Enrolling employees is a straightforward process. For a single employee simply find the courses you are interested in, select ‘apply now’, and fill out the necessary information. For multiple employees please contact us via our contact form. Our team will then be in touch to guide you through the onboarding process, ensuring a smooth transition for your employees into our online learning platform.

Learning is flexible and completed via our online learning platform that allows learners to access self-paced learning anywhere and at any time. Our level 2 online courses take an average of 8 weeks to complete. Learning is completed at the learner’s pace, so they can be completed quicker or take more time if preferred.

We provide comprehensive support and tracking mechanisms to monitor your employees’ progress. Learners receive a full introduction to their course and our support team is also available to address any queries or concerns throughout the learning journey. Our platform tracks progress and provides notifications for assignment submission and marking feedback.
Are you interested? Apply today!

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Health & Social Care

Understanding Dignity and Safeguarding in Adult Health and Social Care

Level 2

Up to 12 weeks

Online

More information

Health & Social Care

Preparing to Work in Adult Social Care

Level 2

Up to 12 weeks

Online

More information

Health & Social Care

Principles of Care Planning

Level 2

Up to 12 weeks

Online

More information

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Apprenticeship

Customer Service Practitioner Level 2

 

Great customer service helps deliver an outstanding experience to your clients and stakeholders. This course is ideal for anyone in a customer-facing role, responsible for delivering high-quality service to internal and external customers.

Our Customer Service Practitioner Apprenticeship helps individuals to understand the importance of customer experience to the reputation of a business and the value they can add by delivering excellent standards of customer service.

Who is this programme for?

  • Aged 16+ – no maximum age limit
  • Have the right to live and work in the UK
  • Have been a British/EU citizen for the last 3 years
Find out more

Overview

Course Level

Level 2

Duration

14 months

Sector

Sales & Marketing

Learning method

Blended

Location

Workplace/Remote

Enquire now

Customer Service Practitioner Level 2

Overview

The core responsibilities of a Customer Service Practitioner are based around; interacting with customers, providing excellent service while sharing information and knowledge about a specific product. This includes different types of communication such as; face-to-face, telephone, email, online messenger, social media or post. A dedicated DBC Training development coach uses a combination of physical and virtual coaching for a truly blended learning experience.

Modules

What will I learn?

Module 1

Introduction to Customer Service

Module 2

Knowing your customers

Module 3

Understanding your organisation

Module 4

Your role and responsibilities

Module 5

Meeting regulations, legislation and equality and diversity

Module 6

Communication and influencing skills

Module 7

Customer experience, dealing with conflict and challenge

Module 8

Developing self and interpersonal skills

Module 9

Product and service knowledge

Module 10

Mock observation

Module 11

Systems and resources

Module 12

Being open to feedback and emotional intelligence

Module 13

Working effectively in a team

Module 14

Preperation for EPA

Are you interested? Enquire Now!

EPA

End-point assessment

The Apprenticeship End-Point Assessment (EPA) is the ultimate measure of an apprentice’s skills and knowledge. It’s a rigorous, independent evaluation conducted by qualified and independent assessors to ensure that apprentices have reached the required standard in their chosen field. EPA is the final step in an apprenticeship journey, validating their expertise and paving the way for a successful career.

Practical assessment
Professional discussion

Frequently asked questions

For learners

An apprenticeship is a work-based training program that combines practical experience with structured learning. Whether you’re a young person entering the workplace for the first time, or an experienced manager looking to progress in your career, an apprenticeship can benefit your career by providing hands-on training, allowing you to earn while you learn, and gaining valuable qualifications and experience specific to your chosen industry.

No. You have to be a minimum of 16 years old to start an apprenticeship, but there is no upper age limit if you are interested in training in a new career later in life. Many employers are training up existing members of staff through the apprenticeship route to help further their career development.

Many people start on a level 2 apprenticeship and work their way up to a higher or degree apprenticeship. Many employers and training providers will ask for a certain level of numeracy and literacy and may require you to have qualifications or certain experience as part of the entry criteria.

Apprenticeships allow you to earn while you learn. Apprentices under the age of 19 are entitled to the apprentice minimum wage, as a minimum, for the work they do. After the age of 19, or 18 if you have completed your first year of your apprenticeship, you will be entitled to the working National Minimum Wage.

Key steps include researching available apprenticeships, tailoring your CV and cover letter, preparing for interviews, and showcasing your enthusiasm for the industry. Our recruitment team are on-hand to help you navigate the application process successfully.

Apprenticeships provide a mix of on-the-job and off-the-job training, leading to recognised qualifications in your chosen field. You’ll gain practical skills, industry-specific knowledge, and valuable work experience that enhance your employability.

The exact duration varies based on the apprenticeship programme, but it typically ranges from 12 months for a level 2 apprenticeship to two years for a level 5 apprenticeship. We also take into account any prior learning and experience when planning the apprenticeship duration.

Yes, apprentices receive ongoing support throughout their programme. This includes regular progress reviews with a Development Coach, mentorship, guidance from your employer, and resources to help you succeed in your role and complete your apprenticeship successfully.

As an apprentice, you have rights related to wages, working hours, and a safe working environment. You also have responsibilities to actively engage in your training, perform your job duties, and adhere to the terms outlined in your Apprenticeship Agreement.

For employers

An apprenticeship is a work-based training program that combines practical on-the-job experience with structured learning. It benefits your business by providing a cost-effective way to train and develop a skilled workforce tailored to your specific needs.

Anyone in England aged 16 years old and above, whether employed, unemployed, or leaving school. There is no upper age limit.

Apprenticeships are work-based qualifications. The Development Coach will deliver training to the apprentice through teaching sessions face-to-face or virtually and support them in building an apprenticeship portfolio of evidence throughout their programme. An End-Point Assessment is completed to assess the knowledge, skills and behaviours that they have learnt throughout the apprenticeship

You need to make sure there is a genuine job available for a minimum 30 hours per week, with a contract of employment long enough for the apprentice to complete their apprenticeship. It must also allow the apprentice to develop the skills, knowledge and behaviours set within the apprenticeship standard. The commitment from your business involves providing on-the-job training, mentorship, and support to help the apprentice complete their training successfully.

We can help you find suitable apprenticeship candidates through our end-to-end no-cost apprentice recruitment service. Our apprentice recruitment team work with you to create the job description and promote your vacancy via local partners and the National Apprenticeship Service. We also provide candidate shortlisting and interviewing to help find the best talent.

If you pay the apprenticeship levy you can spend this on training and assessing your apprentices. The government will apply a 10% top-up to the funds you have in your account. If you are an employer that doesn’t pay the levy, you pay just 5% towards the cost of training and assessing an apprentice. The government will pay the rest up to the funding band maximum. You must pay them at least the National Minimum Wage rate depending on their age and the year of apprenticeship training they’re in.

There are various financial incentives, including the Apprenticeship Levy for larger businesses and government support schemes. These incentives aim to offset the costs associated with hiring and training apprentices. Check with the government and relevant agencies for the latest information.

The exact duration varies based on the apprenticeship programme, but it typically ranges from one to four years. We also take into account any prior learning and experience when planning the apprenticeship duration.

What our apprenticeships say about us

“The qualification matches my current career aspirations, as I was not only able to develop my communication skills by speaking to different customers on a day-to-day basis, but I’ve also been able to grow in my role and pick up new skills and new training in the company whenever I was ready.”

Nikola Czarnecka (Hillary’s Blinds)

Apply today

Apprenticeship vacancies

Becoming an apprentice can be a smart move for anyone looking to gain practical experience in a particular field or industry. By working alongside experienced professionals, you can learn the ins and outs of a business while developing your own skills and expertise.

Apprenticeships vacancies

Apprenticeships

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Course Image Placeholder

Sales & Marketing

Multi-channel Marketer Level 3


                                                                                            
Level 3

                                                                                    
                                        
 19 months


                                        
 Blended

                                    

                                    More information
                                

                            

                        

                    
                                      
                       
                                                            
                        

                            
            
                                

                                                                            A female customer service representative assisting clients
                                                                    


                                

                                                                                                                        
Sales & Marketing

                                                                                                                
 Customer Service Specialist Level 3

                                    

                                                                                    

                                                                                            
Level 3

                                                                                    
                                        
 14 months


                                        
 Blended

                                    

                                    More information
                                

                            

                        

                    
                                        

    

    




    

        

            
      
                

                    
Contact us


                    
Speak to one of our experts


                    

                        
Please complete the form and one of our friendly team will be in touch as soon as possible.

                        
The more information you give us about what you need, the easier it will be to direct your enquiry to the right place.

                    


                    

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Online Course

                                                                
                    

                                                    Information, Advice and Guidance                                            

                    
                                            
Our online Information, Advice and Guidance certificate is designed to provide you with an understanding of delivering impactful Information, Advice, and Guidance (IAG).


This certificate is tailored for those who are looking to acquire knowledge and skills which will encompass directing individuals, making referrals, maintaining records, upholding confidentiality, and mastering communication and active listening methodologies.


Join us for an engaging learning experience that will help you take your first steps into employment in IAG.


Who is this programme for?


    

  • 19 or older as of 31/08/2024
    • 

  • Live in a non-devolved region in England (we will check via postcode)
    • 

  • Have the right to live and work in the UK
    • 

  • Have been a British/EU resident for the last 3 years
    • 

  • Exemptions apply.  Full eligibility check at enrolment
    • 




                    
                                            
                            Talk to an expert
                        
                                    

            
                            


                    

                        
Overview

                                                    

                                

                                    
                                

                                

                                    
Course Level

                                                                            
Level 2

                                                                    

                            

                        
                                                    

                                

                                    
                                

                                

                                    
Duration

                                    
Up to 12 weeks

                                

                            

                        

                        

                                                    

                                

                                    
                                

                                

                                    
Sector

                                                                            
Business & Professional

                                                                    

                            

                        
                                                    

                                

                                    
                                

                                

                                    
Learning method

                                    
Online

                                

                            

                        
                                                    

                                

                                    
                                

                                

                                    
Location

                                    
Remote

                                

                            

                        
                                                    

                                

                                    
                                

                                

                                    
Cost

                                    
Fully funded

                                

                            

                        
                                                    

                                
                                    Apply now
                                    
                            

                                            

                

                    

    


    

        

 
    

        

                            

                    Modules                

            
                            

                    What will I learn?                

            
            

                

                

            


                            
        
                    

                                                    

                                

                                    
                                        
                                        

                                                                                            

                                                    Module 1                                                

                                            
                                                                                            

                                                    
Information, advice or guidance in practice

                                                

                                                        
                                            

                                                                                            

                                
                                            
                                        

                                    

                                

                            
        
                                                    

                                

                                    
                                        
                                        

                                                                                            

                                                    Module 2                                                

                                            
                                                                                            

                                                    
Developing interaction skills for information, advice or guidance

                                                

                                                        
                                            

                                                                                            

                                
                                            
                                        

                                    

                                

                            
        
                                                    

                                

                                    
                                        
                                        

                                                                                            

                                                    Module 3                                                

                                            
                                                                                            

                                                    
Signposting and referral in information, advice or guidance

                                                

                                                        
                                            

                                                                                            

                                
                                            
                                        

                                    

                                

                            
        
                                                    

                                

                                    
                                        
                                        

                                                                                            

                                                    Module 4                                                

                                            
                                                                                            

                                                    
Information, advice or guidance – context

                                                

                                                        
                                            

                                                                                            

                                
                                            
                                        

                                    

                                

                            
        
                                                    

                                

                                    
                                        
                                        

                                                                                            

                                                    Module 5                                                

                                            
                                                                                            

                                                    
Skills for advice providers

                                                

                                                        
                                            

                                                                                            

                                
                                            
                                        

                                    

                                

                            
        
                                            

                

             
        
 
    






    

                    

                Frequently asked questions            

        
            


    

                    

                
For learners


                                    

                                                    

                                

                                    
                                

                                

                                    

                                        If you meet the eligibility criteria our online courses are offered fully-funded. There are no hidden costs.                                    

                                

                            


                                                    

                                

                                    
                                

                                

                                    

                                        Our team will complete a full eligibility check prior your enrolment. Our level 2 online courses are fully-funded if you are: 19 or over, live in a non-devolved region in England, have the right to live and work in the UK, have been a British/EU citizen for the last 3 years, unemployed or earn below £25,000 annual gross salary.                                    

                                

                            


                                                    

                                

                                    
                                

                                

                                    

                                        Enrolling is a straightforward process. Simply find the courses you are interested in, select ‘apply now’, and fill out the necessary information. Our team will then be in touch to guide you through the onboarding process, ensuring a smooth transition into our online learning platform.                                    

                                

                            


                                                    

                                

                                    
                                

                                

                                    

                                        Learning is flexible and completed via our online learning platform that allows learners to access self-paced learning anywhere and at any time. Our level 2 online courses take an average of 8 weeks to complete. Learning is completed at the learner’s pace, so they can be completed quicker or take more time if preferred.                                    

                                

                            


                                                    

                                

                                    
                                

                                

                                    

                                        Learners receive a full introduction to their course and our support team is also available to address any queries or concerns throughout the learning journey. Our platform tracks progress and provides notifications for assignment submission and marking feedback.                                     

                                

                            


                                            

                            

        
                    

                
For employers


                                    

                                                    

                                

                                    
                                

                                

                                    

                                        Our online courses are offered fully-funded to eligible employees. There are no hidden costs.                                    

                                

                            


                                                    

                                

                                    
                                

                                

                                    

                                        Our team will complete a full eligibility check prior to your enrolment. Our level 2 online courses are fully-funded if you are: 19 or over, live in a non-devolved region in England, have the right to live and work in the UK, have been a British/EU citizen for the last 3 years, earn below £25,000 annual gross salary.                                    

                                

                            


                                                    

                                

                                    
                                

                                

                                    

                                        Enrolling employees is a straightforward process. For a single employee simply find the courses you are interested in, select ‘apply now’, and fill out the necessary information. For multiple employees please contact us via our contact form. Our team will then be in touch to guide you through the onboarding process, ensuring a smooth transition for your employees into our online learning platform.                                    

                                

                            


                                                    

                                

                                    
                                

                                

                                    

                                        Learning is flexible and completed via our online learning platform that allows learners to access self-paced learning anywhere and at any time. Our level 2 online courses take an average of 8 weeks to complete. Learning is completed at the learner’s pace, so they can be completed quicker or take more time if preferred.                                    

                                

                            


                                                    

                                

                                    
                                

                                

                                    

                                        We provide comprehensive support and tracking mechanisms to monitor your employees’ progress. Learners receive a full introduction to their course and our support team is also available to address any queries or concerns throughout the learning journey. Our platform tracks progress and provides notifications for assignment submission and marking feedback.                                     

                                

                            


                                            

                            

            






 
    

        

                            
                        
                            
                    Are you interested? Apply today!
                
                 
        

    






    

        
     
            

                

                    
Online Courses

                    
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                                                                            A women is sat down with a laptop, showing the lit up screen to someone else
                                                                    


                                

                                                                                                                        
Business & Professional

                                                                                                                
 Digital Marketing

                                    

                                                                                                                                    
Level 2

                                                                                    
                                        
 Up to 12 weeks


                                        
 Online

                                    

                                    More information
                                

                            

                        

                    
                                      
                       
                                                

                            
            
                                

                                                                            
                                                                    


                                

                                                                                                                        
Business & Professional

                                                                                                                
 Business Admin

                                    

                                                                                                                                    
Level 2

                                                                                    
                                        
 Up to 12 weeks


                                        
 Online

                                    

                                    More information
                                

                            

                        

                    
                                      
                       
                                                

                            
            
                                

                                                                            
                                                                    


                                

                                                                                                                        
Business & Professional

                                                                                                                
 Team Leading

                                    

                                                                                                                                    
Level 2

                                                                                    
                                        
 Up to 12 weeks


                                        
 Online

                                    

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Contact us


                    
Speak to one of our experts


                    

                        
Please complete the form and one of our friendly team will be in touch as soon as possible.

                        
The more information you give us about what you need, the easier it will be to direct your enquiry to the right place.

                    


                    

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Short Course

                                                                
                    

                                                    Digital Skills - Level 2                                            

                    
                                            
In today’s fast-paced digital world, strong digital skills are essential for success in the workplace. This course is designed to equip learners with the knowledge and practical abilities needed to navigate key digital tools with confidence. Throughout the course, learners will explore the importance of digital skills in professional settings and develop the ability to maximise word processing software for efficient document creation.


Join us for an engaging learning experience that will help you increase your digital skills.


Who is this programme for?


    

  • Have the right to live and work in the UK
    • 

  • Have been a British/EU citizen for the last 3 years
    • 

  • Aged 19 or above and are unemployed and seeking employment, or earn below £25,000 annual gross salary
    • 




                    
                                    

            
                            


                    

                        
Overview

                                                    

                                

                                    
                                

                                

                                    
Course Level

                                                                            
Level 2

                                                                    

                            

                        
                                                    

                                

                                    
                                

                                

                                    
Duration

                                    
15 days

                                

                            

                        

                        

                                                    

                                

                                    
                                

                                

                                    
Sector

                                                                            
Business & Professional

                                                                    

                            

                        
                                                    

                                

                                    
                                

                                

                                    
Learning method

                                    
In Centre

                                

                            

                        
                                                    

                                

                                    
                                

                                

                                    
Location

                                    
Derby, Nottingham, Chesterfield

                                

                            

                        
                                                    

                                

                                    
                                

                                

                                    
Cost

                                    
Fully Funded

                                

                            

                        
                                                    

                                
                                    Apply now
                                    
                            

                                            

                

                    

    


    

        

 
    

        

            

                                    

                        Digital Skills – Level 2                    

                            

            
            

                                    

                        Overview                    

                
                                    

                        Our 15-day Level 2 Digital skills course is designed for learners to gain a deeper understanding of spreadsheet tools and techniques, as well as presentation software, enabling them to create impactful and engaging content. Additionally, the course will cover digital technologies and services, ensuring that learners can confidently utilise digital resources in a variety of professional contexts. By the end of this course, participants will be better prepared to leverage digital tools to enhance productivity and efficiency in the workplace.                    

                
                
                

                                    

      
            

        

    






 
    

        

                            

                    Modules                

            
                            

                    What will I learn?                

            
            

                

                

            


                            
        
                    

                                                    

                                

                                    
                                        
                                        

                                                                                            

                                                    Module 1                                                

                                            
                                                                                            

                                                    
Digital Skills Progression

                                                

                                                        
                                            

                                                                                            

                                
                                            
                                        

                                    

                                

                            
        
                                                    

                                

                                    
                                        
                                        

                                                                                            

                                                    Module 2                                                

                                            
                                                                                            

                                                    
Word Processing

                                                

                                                        
                                            

                                                                                            

                                
                                            
                                        

                                    

                                

                            
        
                                                    

                                

                                    
                                        
                                        

                                                                                            

                                                    Module 3                                                

                                            
                                                                                            

                                                    
Spreadsheet Software

                                                

                                                        
                                            

                                                                                            

                                
                                            
                                        

                                    

                                

                            
        
                                                    

                                

                                    
                                        
                                        

                                                                                            

                                                    Module 4                                                

                                            
                                                                                            

                                                    
Presentation Software

                                                

                                                        
                                            

                                                                                            

                                
                                            
                                        

                                    

                                

                            
        
                                                    

                                

                                    
                                        
                                        

                                                                                            

                                                    Module 5                                                

                                            
                                                                                            

                                                    
Using Digital Technology

                                                

                                                        
                                            

                                                                                            

                                
                                            
                                        

                                    

                                

                            
        
                                            

                

             
        
 
    





 
    

        

                            
                        
                            
                    Are you interested? Book today!
                
                 
        

    





    

        
     
            

                

                    
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                                                                            A woman sitting at a table, organising paperwork, engaged in business administrative tasks.
                                                                    


                                

                                                                                                                        
Business & Professional

                                                                                                                
 Business Administration

                                    

                                                                                                                                    
Level 1

                                                                                    
                                        
 10 days


                                        
 In Centre

                                    

                                    More information
                                

                            

                        

                    
                                      
                       
                                                            
                        

                            
            
                                

                                                                            A woman sitting at a desk, focused on her laptop screen, engaged in work or study.
                                                                    


                                

                                                                                                                        
Business & Professional

                                                                                                                
 Cyber Security

                                    

                                                                                                                                    
Level 1

                                                                                    
                                        
 5 days


                                        
 In Centre

                                    

                                    More information
                                

                            

                        

                    
                                      
                       
                                                            
                        

                            
            
                                

                                                                            
                                                                    


                                

                                                                                                                        
Sales & Marketing

                                                                                                                
 Work in Retail

                                    

                                                                                                                                    
Level 1

                                                                                    
                                        
 10 days


                                        
 In Centre

                                    

                                    More information
                                

                            

                        

                    
                                        

    

    




    

        

            
      
                

                    
Contact us


                    
Speak to one of our experts


                    

                        
Please complete the form and one of our friendly team will be in touch as soon as possible.

                        
The more information you give us about what you need, the easier it will be to direct your enquiry to the right place.

                    


                    

                        For Employers
                        For Learners
                    

                

                

                                            
                

                        

                            

							
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Online Course

                                                                
                    

                                                    Equality and Diversity                                            

                    
                                            
Our online Equality and Diversity certificate is designed for both individuals and employers seeking to enhance their skill sets for career advancement. It caters to those interested in fostering social awareness and seeking diversity training for professional growth in the workplace, community, or personal life.


Whether you aim to bolster your own understanding or expand your social consciousness, our Level 2 certificate training course is an ideal choice for you.


Join us for an engaging learning experience that will help you take your first steps into understanding Equality and Diversity.


Who is this programme for?


    

  • 19 or older as of 31/08/2024
    • 

  • Live in a non-devolved region in England (we will check via postcode)
    • 

  • Have the right to live and work in the UK
    • 

  • Have been a British/EU resident for the last 3 years
    • 

  • Exemptions apply.  Full eligibility check at enrolment
    • 




                    
                                            
                            Apply now
                        
                                    

            
                            


                    

                        
Overview

                                                    

                                

                                    
                                

                                

                                    
Course Level

                                                                            
Level 2

                                                                    

                            

                        
                                                    

                                

                                    
                                

                                

                                    
Duration

                                    
Up to 12 weeks

                                

                            

                        

                        

                                                    

                                

                                    
                                

                                

                                    
Sector

                                                                            
Business & Professional

                                                                    

                            

                        
                                                    

                                

                                    
                                

                                

                                    
Learning method

                                    
Online

                                

                            

                        
                                                    

                                

                                    
                                

                                

                                    
Location

                                    
Remote

                                

                            

                        
                                                    

                                

                                    
                                

                                

                                    
Cost

                                    
Fully funded

                                

                            

                        
                                                    

                                
                                    Apply now
                                    
                            

                                            

                

                    

    


    

        

 
    

        

                            

                    Modules                

            
                            

                    What will I learn?                

            
            

                

                

            


                            
        
                    

                                                    

                                

                                    
                                        
                                        

                                                                                            

                                                    Module 1                                                

                                            
                                                                                            

                                                    
Equality and diversity in society

                                                

                                                        
                                            

                                                                                            

                                
                                            
                                        

                                    

                                

                            
        
                                                    

                                

                                    
                                        
                                        

                                                                                            

                                                    Module 2                                                

                                            
                                                                                            

                                                    
Equality and diversity in the community

                                                

                                                        
                                            

                                                                                            

                                
                                            
                                        

                                    

                                

                            
        
                                                    

                                

                                    
                                        
                                        

                                                                                            

                                                    Module 3                                                

                                            
                                                                                            

                                                    
Equality and diversity in the workplace

                                                

                                                        
                                            

                                                                                            

                                
                                            
                                        

                                    

                                

                            
        
                                            

                

             
        
 
    






    

                    

                Frequently asked questions            

        
            


    

                    

                
For learners


                                    

                                                    

                                

                                    
                                

                                

                                    

                                        If you meet the eligibility criteria our online courses are offered fully-funded. There are no hidden costs.                                    

                                

                            


                                                    

                                

                                    
                                

                                

                                    

                                        Our team will complete a full eligibility check prior your enrolment. Our level 2 online courses are fully-funded if you are: 19 or over, live in a non-devolved region in England, have the right to live and work in the UK, have been a British/EU citizen for the last 3 years, unemployed or earn below £25,000 annual gross salary.                                    

                                

                            


                                                    

                                

                                    
                                

                                

                                    

                                        Enrolling is a straightforward process. Simply find the courses you are interested in, select ‘apply now’, and fill out the necessary information. Our team will then be in touch to guide you through the onboarding process, ensuring a smooth transition into our online learning platform.                                    

                                

                            


                                                    

                                

                                    
                                

                                

                                    

                                        Learning is flexible and completed via our online learning platform that allows learners to access self-paced learning anywhere and at any time. Our level 2 online courses take an average of 8 weeks to complete. Learning is completed at the learner’s pace, so they can be completed quicker or take more time if preferred.                                    

                                

                            


                                                    

                                

                                    
                                

                                

                                    

                                        Learners receive a full introduction to their course and our support team is also available to address any queries or concerns throughout the learning journey. Our platform tracks progress and provides notifications for assignment submission and marking feedback.                                     

                                

                            


                                            

                            

        
                    

                
For employers


                                    

                                                    

                                

                                    
                                

                                

                                    

                                        Our online courses are offered fully-funded to eligible employees. There are no hidden costs.                                    

                                

                            


                                                    

                                

                                    
                                

                                

                                    

                                        Our team will complete a full eligibility check prior to your enrolment. Our level 2 online courses are fully-funded if you are: 19 or over, live in a non-devolved region in England, have the right to live and work in the UK, have been a British/EU citizen for the last 3 years, earn below £25,000 annual gross salary.                                    

                                

                            


                                                    

                                

                                    
                                

                                

                                    

                                        Enrolling employees is a straightforward process. For a single employee simply find the courses you are interested in, select ‘apply now’, and fill out the necessary information. For multiple employees please contact us via our contact form. Our team will then be in touch to guide you through the onboarding process, ensuring a smooth transition for your employees into our online learning platform.                                    

                                

                            


                                                    

                                

                                    
                                

                                

                                    

                                        Learning is flexible and completed via our online learning platform that allows learners to access self-paced learning anywhere and at any time. Our level 2 online courses take an average of 8 weeks to complete. Learning is completed at the learner’s pace, so they can be completed quicker or take more time if preferred.                                    

                                

                            


                                                    

                                

                                    
                                

                                

                                    

                                        We provide comprehensive support and tracking mechanisms to monitor your employees’ progress. Learners receive a full introduction to their course and our support team is also available to address any queries or concerns throughout the learning journey. Our platform tracks progress and provides notifications for assignment submission and marking feedback.                                     

                                

                            


                                            

                            

            






 
    

        

                            
                        
                            
                    Are you interested? Apply today!
                
                 
        

    






    

        
     
            

                

                    
Online Courses

                    
You may also like

                

                
                

                    View all Online Courses
                

            

        

        

                  
                       
                                                

                            
            
                                

                                                                            
                                                                    


                                

                                                                                                                        
Business & Professional

                                                                                                                
 Business Admin

                                    

                                                                                                                                    
Level 2

                                                                                    
                                        
 Up to 12 weeks


                                        
 Online

                                    

                                    More information
                                

                            

                        

                    
                                      
                       
                                                

                            
            
                                

                                                                            
                                                                    


                                

                                                                                                                        
Health & Social Care

                                                                                                                
 Awareness of Mental Health Problems

                                    

                                                                                                                                    
Level 2

                                                                                    
                                        
 Up to 12 weeks


                                        
 Online

                                    

                                    More information
                                

                            

                        

                    
                                      
                       
                                                

                            
            
                                

                                                                            
                                                                    


                                

                                                                                                                        
Business & Professional

                                                                                                                
 Team Leading

                                    

                                                                                                                                    
Level 2

                                                                                    
                                        
 Up to 12 weeks


                                        
 Online

                                    

                                    More information
                                

                            

                        

                    
                                        

    

    




    

        

            
      
                

                    
Contact us


                    
Speak to one of our experts


                    

                        
Please complete the form and one of our friendly team will be in touch as soon as possible.

                        
The more information you give us about what you need, the easier it will be to direct your enquiry to the right place.

                    


                    

                        For Employers
                        For Learners
                    

                

                

                                            
                

                        

                            

							
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Online Course

                                                                
                    

                                                    Principles of Dementia Care                                            

                    
                                            
Our online Dementia Care certificate is designed to help you grasp the intricacies of this condition and acquire effective strategies for aiding those impacted by it. The curriculum encompasses vital subjects, including effective communication techniques and person-centered approaches that consider an individual’s unique needs throughout their journey through this challenging phase of life.


Join us for an engaging learning experience that will help you take your first steps into employment in Dementia Care.


Who is this programme for?


    

  • 19 or older as of 31/08/2024
    • 

  • Live in a non-devolved region in England (we will check via postcode)
    • 

  • Have the right to live and work in the UK
    • 

  • Have been a British/EU resident for the last 3 years
    • 

  • Exemptions apply.  Full eligibility check at enrolment
    • 




                    
                                            
                            Talk to an expert
                        
                                    

            
                            


                    

                        
Overview

                                                    

                                

                                    
                                

                                

                                    
Course Level

                                                                            
Level 2

                                                                    

                            

                        
                                                    

                                

                                    
                                

                                

                                    
Duration

                                    
Up to 12 weeks

                                

                            

                        

                        

                                                    

                                

                                    
                                

                                

                                    
Sector

                                                                            
Health & Social Care

                                                                    

                            

                        
                                                    

                                

                                    
                                

                                

                                    
Learning method

                                    
Online

                                

                            

                        
                                                    

                                

                                    
                                

                                

                                    
Location

                                    
Remote

                                

                            

                        
                                                    

                                

                                    
                                

                                

                                    
Cost

                                    
Fully funded

                                

                            

                        
                                                    

                                
                                    Apply now
                                    
                            

                                            

                

                    

    


    

        

 
    

        

            

                                    

                        Level 2 Certificate in the Principles of Dementia Care                    

                            

            
            

                                    

                        Overview                    

                
                                    

                        Discover how you can provide the most effective support during their time of need, offering both professionalism and compassion, especially when they may be encountering symptoms such as memory loss and confusion, which can be distressing.                    

                
                
                

                                    

      
            

        

    






 
    

        

                            

                    Modules                

            
                            

                    What will I learn?                

            
            

                

                

            


                            
        
                    

                                                    

                                

                                    
                                        
                                        

                                                                                            

                                                    Module 1                                                

                                            
                                                                                            

                                                    
Dementia Awareness

                                                

                                                        
                                            

                                                                                            

                                
                                            
                                        

                                    

                                

                            
        
                                                    

                                

                                    
                                        
                                        

                                                                                            

                                                    Module 2                                                

                                            
                                                                                            

                                                    
Person-centred approach to the care and support of individuals with dementia

                                                

                                                        
                                            

                                                                                            

                                
                                            
                                        

                                    

                                

                            
        
                                                    

                                

                                    
                                        
                                        

                                                                                            

                                                    Module 3                                                

                                            
                                                                                            

                                                    
Understand the factors that can influence communication and interaction with individuals who have dementia

                                                

                                                        
                                            

                                                                                            

                                
                                            
                                        

                                    

                                

                            
        
                                                    

                                

                                    
                                        
                                        

                                                                                            

                                                    Module 4                                                

                                            
                                                                                            

                                                    
Understand equality, diversity and inclusion in dementia care

                                                

                                                        
                                            

                                                                                            

                                
                                            
                                        

                                    

                                

                            
        
                                                    

                                

                                    
                                        
                                        

                                                                                            

                                                    Module 5                                                

                                            
                                                                                            

                                                    
Understand the administration of medication to individuals with dementia using a person-centred approach

                                                

                                                        
                                            

                                                                                            

                                
                                            
                                        

                                    

                                

                            
        
                                                    

                                

                                    
                                        
                                        

                                                                                            

                                                    Module 6                                                

                                            
                                                                                            

                                                    
Understand behaviour in the context of dementia

                                                

                                                        
                                            

                                                                                            

                                
                                            
                                        

                                    

                                

                            
        
                                                    

                                

                                    
                                        
                                        

                                                                                            

                                                    Module 7                                                

                                            
                                                                                            

                                                    
Understand the benefits of engaging in activities in social care

                                                

                                                        
                                            

                                                                                            

                                
                                            
                                        

                                    

                                

                            
        
                                            

                

             
        
 
    






    

                    

                Frequently asked questions            

        
            


    

                    

                
For learners


                                    

                                                    

                                

                                    
                                

                                

                                    

                                        If you meet the eligibility criteria our online courses are offered fully-funded. There are no hidden costs.                                    

                                

                            


                                                    

                                

                                    
                                

                                

                                    

                                        Our team will complete a full eligibility check prior your enrolment. Our level 2 online courses are fully-funded if you are: 19 or over, live in a non-devolved region in England, have the right to live and work in the UK, have been a British/EU citizen for the last 3 years, unemployed or earn below £25,000 annual gross salary.                                    

                                

                            


                                                    

                                

                                    
                                

                                

                                    

                                        Enrolling is a straightforward process. Simply find the courses you are interested in, select ‘apply now’, and fill out the necessary information. Our team will then be in touch to guide you through the onboarding process, ensuring a smooth transition into our online learning platform.                                    

                                

                            


                                                    

                                

                                    
                                

                                

                                    

                                        Learning is flexible and completed via our online learning platform that allows learners to access self-paced learning anywhere and at any time. Our level 2 online courses take an average of 8 weeks to complete. Learning is completed at the learner’s pace, so they can be completed quicker or take more time if preferred.                                    

                                

                            


                                                    

                                

                                    
                                

                                

                                    

                                        Learners receive a full introduction to their course and our support team is also available to address any queries or concerns throughout the learning journey. Our platform tracks progress and provides notifications for assignment submission and marking feedback.                                     

                                

                            


                                            

                            

        
                    

                
For employers


                                    

                                                    

                                

                                    
                                

                                

                                    

                                        Our online courses are offered fully-funded to eligible employees. There are no hidden costs.                                    

                                

                            


                                                    

                                

                                    
                                

                                

                                    

                                        Our team will complete a full eligibility check prior to your enrolment. Our level 2 online courses are fully-funded if you are: 19 or over, live in a non-devolved region in England, have the right to live and work in the UK, have been a British/EU citizen for the last 3 years, earn below £25,000 annual gross salary.                                    

                                

                            


                                                    

                                

                                    
                                

                                

                                    

                                        Enrolling employees is a straightforward process. For a single employee simply find the courses you are interested in, select ‘apply now’, and fill out the necessary information. For multiple employees please contact us via our contact form. Our team will then be in touch to guide you through the onboarding process, ensuring a smooth transition for your employees into our online learning platform.                                    

                                

                            


                                                    

                                

                                    
                                

                                

                                    

                                        Learning is flexible and completed via our online learning platform that allows learners to access self-paced learning anywhere and at any time. Our level 2 online courses take an average of 8 weeks to complete. Learning is completed at the learner’s pace, so they can be completed quicker or take more time if preferred.                                    

                                

                            


                                                    

                                

                                    
                                

                                

                                    

                                        We provide comprehensive support and tracking mechanisms to monitor your employees’ progress. Learners receive a full introduction to their course and our support team is also available to address any queries or concerns throughout the learning journey. Our platform tracks progress and provides notifications for assignment submission and marking feedback.                                     

                                

                            


                                            

                            

            






 
    

        

                            
                        
                            
                    Are you interested? Apply today!
                
                 
        

    






    

        
     
            

                

                    
Online Courses

                    
You may also like

                

                
                

                    View all Online Courses
                

            

        

        

                  
                       
                                                

                            
            
                                

                                                                            
                                                                    


                                

                                                                                                                        
Health & Social Care

                                                                                                                
 Preparing to Work in Adult Social Care

                                    

                                                                                                                                    
Level 2

                                                                                    
                                        
 Up to 12 weeks


                                        
 Online

                                    

                                    More information
                                

                            

                        

                    
                                      
                       
                                                

                            
            
                                

                                                                            
                                                                    


                                

                                                                                                                        
Health & Social Care

                                                                                                                
 Principles of the Prevention and Control of Infection in Health Care Settings

                                    

                                                                                                                                    
Level 2

                                                                                    
                                        
 Up to 12 weeks


                                        
 Online

                                    

                                    More information
                                

                            

                        

                    
                                      
                       
                                                

                            
            
                                

                                                                            
                                                                    


                                

                                                                                                                        
Health & Social Care

                                                                                                                
 Principles of Care Planning

                                    

                                                                                                                                    
Level 2

                                                                                    
                                        
 Up to 12 weeks


                                        
 Online

                                    

                                    More information
                                

                            

                        

                    
                                        

    

    




    

        

            
      
                

                    
Contact us


                    
Speak to one of our experts


                    

                        
Please complete the form and one of our friendly team will be in touch as soon as possible.

                        
The more information you give us about what you need, the easier it will be to direct your enquiry to the right place.

                    


                    

                        For Employers
                        For Learners
                    

                

                

                                            
                

                        

                            

							
"*" indicates required fields

                        

                        

                            
                        
Keep up to date
 
This field is for validation purposes and should be left unchanged.

        
  
            
            
            
            
            
            
            
            
            
            
            
            
        

                        

                        

                                            

            

        

    




    


    

        
  
            


     
        

    


    
 
        

                            

                                                                        
Online Course

                                                                
                    

                                                    Lean Organisation Management Techniques                                            

                    
                                            
Our online Lean Management certificate is designed to provide you with an understanding of lean organisation techniques and teamwork skills needed in the business sector.


This certificate, centered on comprehending techniques used within lean management, strives to enhance your grasp of teamwork and business improvement techniques.


Join us for an engaging learning experience that will help you take your first steps into employment in Lean management.


Who is this programme for?


    

  • 19 or older as of 31/08/2024
    • 

  • Live in a non-devolved region in England (we will check via postcode)
    • 

  • Have the right to live and work in the UK
    • 

  • Have been a British/EU resident for the last 3 years
    • 

  • Exemptions apply.  Full eligibility check at enrolment
    • 




                    
                                            
                            Talk to an expert
                        
                                    

            
                            


                    

                        
Overview

                                                    

                                

                                    
                                

                                

                                    
Course Level

                                                                            
Level 2

                                                                    

                            

                        
                                                    

                                

                                    
                                

                                

                                    
Duration

                                    
Up to 12 weeks

                                

                            

                        

                        

                                                    

                                

                                    
                                

                                

                                    
Sector

                                                                            
Business & Professional

                                                                    

                            

                        
                                                    

                                

                                    
                                

                                

                                    
Learning method

                                    
Online

                                

                            

                        
                                                    

                                

                                    
                                

                                

                                    
Location

                                    
Remote

                                

                            

                        
                                                    

                                

                                    
                                

                                

                                    
Cost

                                    
Fully funded

                                

                            

                        
                                                    

                                
                                    Apply now
                                    
                            

                                            

                

                    

    


    

        

 
    

        

                            

                    Modules                

            
                            

                    What will I learn?                

            
            

                

                

            


                            
        
                    

                                                    

                                

                                    
                                        
                                        

                                                                                            

                                                    Module 1                                                

                                            
                                                                                            

                                                    
Lean organisation techniques in business

                                                

                                                        
                                            

                                                                                            

                                
                                            
                                        

                                    

                                

                            
        
                                                    

                                

                                    
                                        
                                        

                                                                                            

                                                    Module 2                                                

                                            
                                                                                            

                                                    
Business improvement techniques

                                                

                                                        
                                            

                                                                                            

                                
                                            
                                        

                                    

                                

                            
        
                                                    

                                

                                    
                                        
                                        

                                                                                            

                                                    Module 3                                                

                                            
                                                                                            

                                                    
Effective team work in business

                                                

                                                        
                                            

                                                                                            

                                
                                            
                                        

                                    

                                

                            
        
                                            

                

             
        
 
    






    

                    

                Frequently asked questions            

        
            


    

                    

                
For learners


                                    

                                                    

                                

                                    
                                

                                

                                    

                                        If you meet the eligibility criteria our online courses are offered fully-funded. There are no hidden costs.                                    

                                

                            


                                                    

                                

                                    
                                

                                

                                    

                                        Our team will complete a full eligibility check prior your enrolment. Our level 2 online courses are fully-funded if you are: 19 or over, live in a non-devolved region in England, have the right to live and work in the UK, have been a British/EU citizen for the last 3 years, unemployed or earn below £25,000 annual gross salary.                                    

                                

                            


                                                    

                                

                                    
                                

                                

                                    

                                        Enrolling is a straightforward process. Simply find the courses you are interested in, select ‘apply now’, and fill out the necessary information. Our team will then be in touch to guide you through the onboarding process, ensuring a smooth transition into our online learning platform.                                    

                                

                            


                                                    

                                

                                    
                                

                                

                                    

                                        Learning is flexible and completed via our online learning platform that allows learners to access self-paced learning anywhere and at any time. Our level 2 online courses take an average of 8 weeks to complete. Learning is completed at the learner’s pace, so they can be completed quicker or take more time if preferred.                                    

                                

                            


                                                    

                                

                                    
                                

                                

                                    

                                        Learners receive a full introduction to their course and our support team is also available to address any queries or concerns throughout the learning journey. Our platform tracks progress and provides notifications for assignment submission and marking feedback.                                     

                                

                            


                                            

                            

        
                    

                
For employers


                                    

                                                    

                                

                                    
                                

                                

                                    

                                        Our online courses are offered fully-funded to eligible employees. There are no hidden costs.                                    

                                

                            


                                                    

                                

                                    
                                

                                

                                    

                                        Our team will complete a full eligibility check prior to your enrolment. Our level 2 online courses are fully-funded if you are: 19 or over, live in a non-devolved region in England, have the right to live and work in the UK, have been a British/EU citizen for the last 3 years, earn below £25,000 annual gross salary.                                    

                                

                            


                                                    

                                

                                    
                                

                                

                                    

                                        Enrolling employees is a straightforward process. For a single employee simply find the courses you are interested in, select ‘apply now’, and fill out the necessary information. For multiple employees please contact us via our contact form. Our team will then be in touch to guide you through the onboarding process, ensuring a smooth transition for your employees into our online learning platform.                                    

                                

                            


                                                    

                                

                                    
                                

                                

                                    

                                        Learning is flexible and completed via our online learning platform that allows learners to access self-paced learning anywhere and at any time. Our level 2 online courses take an average of 8 weeks to complete. Learning is completed at the learner’s pace, so they can be completed quicker or take more time if preferred.                                    

                                

                            


                                                    

                                

                                    
                                

                                

                                    

                                        We provide comprehensive support and tracking mechanisms to monitor your employees’ progress. Learners receive a full introduction to their course and our support team is also available to address any queries or concerns throughout the learning journey. Our platform tracks progress and provides notifications for assignment submission and marking feedback.                                     

                                

                            


                                            

                            

            






 
    

        

                            
                        
                            
                    Are you interested? Apply today!
                
                 
        

    






    

        
     
            

                

                    
Online Courses

                    
You may also like

                

                
                

                    View all Online Courses
                

            

        

        

                  
                       
                                                

                            
            
                                

                                                                            
                                                                    


                                

                                                                                                                        
Business & Professional

                                                                                                                
 Team Leading

                                    

                                                                                                                                    
Level 2

                                                                                    
                                        
 Up to 12 weeks


                                        
 Online

                                    

                                    More information
                                

                            

                        

                    
                                      
                       
                                                

                            
            
                                

                                                                            
                                                                    


                                

                                                                                                                        
Business & Professional

                                                                                                                
 Business Admin

                                    

                                                                                                                                    
Level 2

                                                                                    
                                        
 Up to 12 weeks


                                        
 Online

                                    

                                    More information
                                

                            

                        

                    
                                      
                       
                                                

                            
            
                                

                                                                            
                                                                    


                                

                                                                                                                        
Business & Professional

                                                                                                                
 Information, Advice and Guidance

                                    

                                                                                                                                    
Level 2

                                                                                    
                                        
 Up to 12 weeks


                                        
 Online

                                    

                                    More information
                                

                            

                        

                    
                                        

    

    




    

        

            
      
                

                    
Contact us


                    
Speak to one of our experts


                    

                        
Please complete the form and one of our friendly team will be in touch as soon as possible.

                        
The more information you give us about what you need, the easier it will be to direct your enquiry to the right place.

                    


                    

                        For Employers
                        For Learners
                    

                

                

                                            
                

                        

                            

							
"*" indicates required fields

                        

                        

                            
                        
Keep up to date
 
This field is for validation purposes and should be left unchanged.

        
  
            
            
            
            
            
            
            
            
            
            
            
            
        

                        

                        

                                            

            

        

    




    


    

        
  
            


     
        

    


    
 
        

                            

                                                                        
Online Course

                                                                
                    

                                                    Understanding Dignity and Safeguarding in Adult Health and Social Care                                            

                    
                                            
Our online course in Understanding Dignity and Safeguarding in Adult health and social care, fosters an appreciation for the significance of dignity and safeguarding within adult health and social care positions.


Whether you are an individual seeking to enhance your skills in safeguarding adults or an employer aiming to elevate the competence of your workforce, this course offers the necessary training provisions to meet your requirements.


Join us for an engaging learning experience that will help you take your first steps into understanding safeguarding in an adult care environment.


Who is this programme for?


    

  • 19 or older as of 31/08/2024
    • 

  • Live in a non-devolved region in England (we will check via postcode)
    • 

  • Have the right to live and work in the UK
    • 

  • Have been a British/EU resident for the last 3 years
    • 

  • Exemptions apply.  Full eligibility check at enrolment
    • 




                    
                                            
                            Talk to an expert
                        
                                    

            
                            


                    

                        
Overview

                                                    

                                

                                    
                                

                                

                                    
Course Level

                                                                            
Level 2

                                                                    

                            

                        
                                                    

                                

                                    
                                

                                

                                    
Duration

                                    
Up to 12 weeks

                                

                            

                        

                        

                                                    

                                

                                    
                                

                                

                                    
Sector

                                                                            
Health & Social Care

                                                                    

                            

                        
                                                    

                                

                                    
                                

                                

                                    
Learning method

                                    
Online

                                

                            

                        
                                                    

                                

                                    
                                

                                

                                    
Location

                                    
Remote

                                

                            

                        
                                                    

                                

                                    
                                

                                

                                    
Cost

                                    
Fully funded

                                

                            

                        
                                                    

                                
                                    Apply now
                                    
                            

                                            

                

                    

    


    

        

 
    

        

                            

                    Modules                

            
                            

                    What will I learn?                

            
            

                

                

            


                            
        
                    

                                                    

                                

                                    
                                        
                                        

                                                                                            

                                                    Module 1                                                

                                            
                                                                                            

                                                    
Understanding safeguarding in adult health and social care

                                                

                                                        
                                            

                                                                                            

                                
                                            
                                        

                                    

                                

                            
        
                                                    

                                

                                    
                                        
                                        

                                                                                            

                                                    Module 2                                                

                                            
                                                                                            

                                                    
Principles of dignity in adult health and social care practice

                                                

                                                        
                                            

                                                                                            

                                
                                            
                                        

                                    

                                

                            
        
                                                    

                                

                                    
                                        
                                        

                                                                                            

                                                    Module 3                                                

                                            
                                                                                            

                                                    
Understand duty of care in adult health and social care

                                                

                                                        
                                            

                                                                                            

                                
                                            
                                        

                                    

                                

                            
        
                                                    

                                

                                    
                                        
                                        

                                                                                            

                                                    Module 4                                                

                                            
                                                                                            

                                                    
Understand dilemmas and public concerns in adult health and social care

                                                

                                                        
                                            

                                                                                            

                                
                                            
                                        

                                    

                                

                            
        
                                            

                

             
        
 
    






    

                    

                Frequently asked questions            

        
            


    

                    

                
For learners


                                    

                                                    

                                

                                    
                                

                                

                                    

                                        If you meet the eligibility criteria our online courses are offered fully-funded. There are no hidden costs.                                    

                                

                            


                                                    

                                

                                    
                                

                                

                                    

                                        You must be aged 19+ and live in a non-devolved region in England. Our team will complete a full eligibility check prior your enrolment. Our level 3 online courses are fully-funded if you are: 19 or over and do not already have a level 3 qualification; or already have a level 3 qualification or higher but earn below the National Living Wage annually (£20,319 from April 2023); or already have a level 3 qualification or higher but are unemployed.                                    

                                

                            


                                                    

                                

                                    
                                

                                

                                    

                                        Enrolling is a straightforward process. Simply find the courses you are interested in, select ‘apply now’, and fill out the necessary information. Our team will then be in touch to guide you through the onboarding process, ensuring a smooth transition into our online learning platform.                                    

                                

                            


                                                    

                                

                                    
                                

                                

                                    

                                        Learning is flexible and completed via our online learning platform that allows learners to access self-paced learning anywhere and at any time. Our level 2 online courses take an average of 8 weeks to complete. Learning is completed at the learner’s pace, so they can be completed quicker or take more time if preferred.                                    

                                

                            


                                                    

                                

                                    
                                

                                

                                    

                                        Learners receive a full introduction to their course and our support team is also available to address any queries or concerns throughout the learning journey. Our platform tracks progress and provides notifications for assignment submission and marking feedback.                                     

                                

                            


                                            

                            

        
                    

                
For employers


                                    

                                                    

                                

                                    
                                

                                

                                    

                                        Our online courses are offered fully-funded to eligible employees. There are no hidden costs.                                    

                                

                            


                                                    

                                

                                    
                                

                                

                                    

                                        Employees must be aged 19+ and live in a non-devolved region in England. Our team will complete a full eligibility check prior your enrolment. Our level 3 online courses are fully-funded for: employees 19 or over who do not already have a level 3 qualification; or already have a level 3 qualification or higher and earn below the National Living Wage annually (£20,319 from April 2023); or already have a level 3 qualification or higher but are unemployed.                                    

                                

                            


                                                    

                                

                                    
                                

                                

                                    

                                        Enrolling employees is a straightforward process. For a single employee simply find the courses you are interested in, select ‘apply now’, and fill out the necessary information. For multiple employees please contact us via our contact form. Our team will then be in touch to guide you through the onboarding process, ensuring a smooth transition for your employees into our online learning platform.                                    

                                

                            


                                                    

                                

                                    
                                

                                

                                    

                                        Learning is flexible and completed via our online learning platform that allows learners to access self-paced learning anywhere and at any time. Our level 2 online courses take an average of 8 weeks to complete. Learning is completed at the learner’s pace, so they can be completed quicker or take more time if preferred.                                    

                                

                            


                                                    

                                

                                    
                                

                                

                                    

                                        We provide comprehensive support and tracking mechanisms to monitor your employees’ progress. Learners receive a full introduction to their course and our support team is also available to address any queries or concerns throughout the learning journey. Our platform tracks progress and provides notifications for assignment submission and marking feedback.                                     

                                

                            


                                            

                            

            






 
    

        

                            
                        
                            
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Health & Social Care

                                                                                                                
 Preparing to Work in Adult Social Care

                                    

                                                                                                                                    
Level 2

                                                                                    
                                        
 Up to 12 weeks


                                        
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Health & Social Care

                                                                                                                
 Principles of Care Planning

                                    

                                                                                                                                    
Level 2

                                                                                    
                                        
 Up to 12 weeks


                                        
 Online

                                    

                                    More information
                                

                            

                        

                    
                                      
                       
                                                

                            
            
                                

                                                                            
                                                                    


                                

                                                                                                                        
Health & Social Care

                                                                                                                
 Principles of the Prevention and Control of Infection in Health Care Settings

                                    

                                                                                                                                    
Level 2

                                                                                    
                                        
 Up to 12 weeks


                                        
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Online Course

                                                                
                    

                                                    Digital Marketing                                            

                    
                                            
Our online Digital Marketing certificate is designed to provide you with an understanding of Digital Marketing.


This certificate is tailored for those who are looking to establish a strong foundation, especially if they have limited or no prior exposure to digital marketing concepts. Encompassing the fundamentals of marketing strategy, the course delves into areas such as social media, email marketing, and SEO (Search Engine Optimization) within the context of comprehensive marketing campaigns.


Join us for an engaging learning experience that will help you take your first steps into employment in Marketing.


Who is this programme for?


    

  • 19 or older as of 31/08/2024
    • 

  • Live in a non-devolved region in England (we will check via postcode)
    • 

  • Have the right to live and work in the UK
    • 

  • Have been a British/EU resident for the last 3 years
    • 

  • Exemptions apply.  Full eligibility check at enrolment
    • 




                    
                                            
                            Talk to an expert
                        
                                    

            
                            


                    

                        
Overview

                                                    

                                

                                    
                                

                                

                                    
Course Level

                                                                            
Level 2

                                                                    

                            

                        
                                                    

                                

                                    
                                

                                

                                    
Duration

                                    
Up to 12 weeks

                                

                            

                        

                        

                                                    

                                

                                    
                                

                                

                                    
Sector

                                                                            
Business & Professional

                                                                    

                            

                        
                                                    

                                

                                    
                                

                                

                                    
Learning method

                                    
Online

                                

                            

                        
                                                    

                                

                                    
                                

                                

                                    
Location

                                    
Remote

                                

                            

                        
                                                    

                                

                                    
                                

                                

                                    
Cost

                                    
Fully funded

                                

                            

                        
                                                    

                                
                                    Apply now
                                    
                            

                                            

                

                    

    


    

        

 
    

        

                            

                    Modules                

            
                            

                    What will I learn?                

            
            

                

                

            


                            
        
                    

                                                    

                                

                                    
                                        
                                        

                                                                                            

                                                    Module 1                                                

                                            
                                                                                            

                                                    
Social Media for Business

                                                

                                                        
                                            

                                                                                            

                                
                                            
                                        

                                    

                                

                            
        
                                                    

                                

                                    
                                        
                                        

                                                                                            

                                                    Module 2                                                

                                            
                                                                                            

                                                    
Email as a Promotional Tool for Business

                                                

                                                        
                                            

                                                                                            

                                
                                            
                                        

                                    

                                

                            
        
                                                    

                                

                                    
                                        
                                        

                                                                                            

                                                    Module 3                                                

                                            
                                                                                            

                                                    
Digital Marketing Review

                                                

                                                        
                                            

                                                                                            

                                
                                            
                                        

                                    

                                

                            
        
                                                    

                                

                                    
                                        
                                        

                                                                                            

                                                    Module 4                                                

                                            
                                                                                            

                                                    
Understanding Search Engine Optimisation for Business

                                                

                                                        
                                            

                                                                                            

                                
                                            
                                        

                                    

                                

                            
        
                                                    

                                

                                    
                                        
                                        

                                                                                            

                                                    Module 5                                                

                                            
                                                                                            

                                                    
Digital Marketing for Business

                                                

                                                        
                                            

                                                                                            

                                
                                            
                                        

                                    

                                

                            
        
                                            

                

             
        
 
    






    

                    

                Frequently asked questions            

        
            


    

                    

                
For learners


                                    

                                                    

                                

                                    
                                

                                

                                    

                                        If you meet the eligibility criteria our online courses are offered fully-funded. There are no hidden costs.                                    

                                

                            


                                                    

                                

                                    
                                

                                

                                    

                                        Our team will complete a full eligibility check prior your enrolment. Our level 2 online courses are fully-funded if you are: 19 or over, live in a non-devolved region in England, have the right to live and work in the UK, have been a British/EU citizen for the last 3 years, unemployed or earn below £25,000 annual gross salary.                                    

                                

                            


                                                    

                                

                                    
                                

                                

                                    

                                        Enrolling is a straightforward process. Simply find the courses you are interested in, select ‘apply now’, and fill out the necessary information. Our team will then be in touch to guide you through the onboarding process, ensuring a smooth transition into our online learning platform.                                    

                                

                            


                                                    

                                

                                    
                                

                                

                                    

                                        Learning is flexible and completed via our online learning platform that allows learners to access self-paced learning anywhere and at any time. Our level 2 online courses take an average of 8 weeks to complete. Learning is completed at the learner’s pace, so they can be completed quicker or take more time if preferred.                                    

                                

                            


                                                    

                                

                                    
                                

                                

                                    

                                        Learners receive a full introduction to their course and our support team is also available to address any queries or concerns throughout the learning journey. Our platform tracks progress and provides notifications for assignment submission and marking feedback.                                     

                                

                            


                                            

                            

        
                    

                
For employers


                                    

                                                    

                                

                                    
                                

                                

                                    

                                        Our online courses are offered fully-funded to eligible employees. There are no hidden costs.                                    

                                

                            


                                                    

                                

                                    
                                

                                

                                    

                                        Our team will complete a full eligibility check prior to your enrolment. Our level 2 online courses are fully-funded if you are: 19 or over, live in a non-devolved region in England, have the right to live and work in the UK, have been a British/EU citizen for the last 3 years, earn below £25,000 annual gross salary.                                    

                                

                            


                                                    

                                

                                    
                                

                                

                                    

                                        Enrolling employees is a straightforward process. For a single employee simply find the courses you are interested in, select ‘apply now’, and fill out the necessary information. For multiple employees please contact us via our contact form. Our team will then be in touch to guide you through the onboarding process, ensuring a smooth transition for your employees into our online learning platform.                                    

                                

                            


                                                    

                                

                                    
                                

                                

                                    

                                        Learning is flexible and completed via our online learning platform that allows learners to access self-paced learning anywhere and at any time. Our level 2 online courses take an average of 8 weeks to complete. Learning is completed at the learner’s pace, so they can be completed quicker or take more time if preferred.                                    

                                

                            


                                                    

                                

                                    
                                

                                

                                    

                                        We provide comprehensive support and tracking mechanisms to monitor your employees’ progress. Learners receive a full introduction to their course and our support team is also available to address any queries or concerns throughout the learning journey. Our platform tracks progress and provides notifications for assignment submission and marking feedback.                                     

                                

                            


                                            

                            

            






 
    

        

                            
                        
                            
                    Are you interested? Apply today!
                
                 
        

    






    

        
     
            

                

                    
Online Courses

                    
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Business & Professional

                                                                                                                
 Information, Advice and Guidance

                                    

                                                                                                                                    
Level 2

                                                                                    
                                        
 Up to 12 weeks


                                        
 Online

                                    

                                    More information
                                

                            

                        

                    
                                      
                       
                                                

                            
            
                                

                                                                            A women is sat down with a laptop, showing the lit up screen to someone else
                                                                    


                                

                                                                                                                        
Business & Professional

                                                                                                                
 Digital Marketing

                                    

                                                                                                                                    
Level 2

                                                                                    
                                        
 Up to 12 weeks


                                        
 Online

                                    

                                    More information
                                

                            

                        

                    
                                      
                       
                                                

                            
            
                                

                                                                            
                                                                    


                                

                                                                                                                        
Business & Professional

                                                                                                                
 Lean Organisation Management Techniques

                                    

                                                                                                                                    
Level 2

                                                                                    
                                        
 Up to 12 weeks


                                        
 Online

                                    

                                    More information
                                

                            

                        

                    
                                        

    

    




    

        

            
      
                

                    
Contact us


                    
Speak to one of our experts


                    

                        
Please complete the form and one of our friendly team will be in touch as soon as possible.

                        
The more information you give us about what you need, the easier it will be to direct your enquiry to the right place.

                    


                    

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Online Course

                                                                
                    

                                                    Customer Service                                            

                    
                                            
Our online Customer Service certificate is designed to provide you with the skills and knowledge to provide quality customer service.


This qualification equips you with the knowledge and skills that employers seek for various customer service positions. You’ll gain essential insights into performing customer service tasks, including managing information and aiding in events.


Join us for an engaging learning experience that will help you take your first steps into employment in Customer Service.


Who is this programme for?


    

  • 19 or older as of 31/08/2024
    • 

  • Live in a non-devolved region in England (we will check via postcode)
    • 

  • Have the right to live and work in the UK
    • 

  • Have been a British/EU resident for the last 3 years
    • 

  • Exemptions apply.  Full eligibility check at enrolment
    • 



 



                    
                                            
                            Talk to an expert
                        
                                    

            
                            


                    

                        
Overview

                                                    

                                

                                    
                                

                                

                                    
Course Level

                                                                            
Level 2

                                                                    

                            

                        
                                                    

                                

                                    
                                

                                

                                    
Duration

                                    
Up to 12 weeks

                                

                            

                        

                        

                                                    

                                

                                    
                                

                                

                                    
Sector

                                                                            
Business & Professional

                                                                    

                            

                        
                                                    

                                

                                    
                                

                                

                                    
Learning method

                                    
Online

                                

                            

                        
                                                    

                                

                                    
                                

                                

                                    
Location

                                    
Remote

                                

                            

                        
                                                    

                                

                                    
                                

                                

                                    
Cost

                                    
Fully Funded 

                                

                            

                        
                                                    

                                
                                    Apply now
                                    
                            

                                            

                

                    

    


    

        

 
    

        

                            

                    Modules                

            
                            

                    What will I learn?                

            
            

                

                

            


                            
        
                    

                                                    

                                

                                    
                                        
                                        

                                                                                            

                                                    Module 1                                                

                                            
                                                                                            

                                                    
Principles of customer service and delivery

                                                

                                                        
                                            

                                                                                            

                                
                                            
                                        

                                    

                                

                            
        
                                                    

                                

                                    
                                        
                                        

                                                                                            

                                                    Module 2                                                

                                            
                                                                                            

                                                    
Understand customers

                                                

                                                        
                                            

                                                                                            

                                
                                            
                                        

                                    

                                

                            
        
                                                    

                                

                                    
                                        
                                        

                                                                                            

                                                    Module 3                                                

                                            
                                                                                            

                                                    
Understand employer organisations

                                                

                                                        
                                            

                                                                                            

                                
                                            
                                        

                                    

                                

                            
        
                                                    

                                

                                    
                                        
                                        

                                                                                            

                                                    Module 4                                                

                                            
                                                                                            

                                                    
Understand how to communicate with customers

                                                

                                                        
                                            

                                                                                            

                                
                                            
                                        

                                    

                                

                            
        
                                                    

                                

                                    
                                        
                                        

                                                                                            

                                                    Module 5                                                

                                            
                                                                                            

                                                    
Understand how to handle customer information

                                                

                                                        
                                            

                                                                                            

                                
                                            
                                        

                                    

                                

                            
        
                                                    

                                

                                    
                                        
                                        

                                                                                            

                                                    Module 6                                                

                                            
                                                                                            

                                                    
Understand how to resolve problems and deliver customer service to challenging customers

                                                

                                                        
                                            

                                                                                            

                                
                                            
                                        

                                    

                                

                            
        
                                                    

                                

                                    
                                        
                                        

                                                                                            

                                                    Module 7                                                

                                            
                                                                                            

                                                    
    

  • Understand how to develop customer relationships
    • 


                                                

                                                        
                                            

                                                                                            

                                
                                            
                                        

                                    

                                

                            
        
                                            

                

             
        
 
    






    

                    

                Frequently asked questions            

        
            


    

                    

                
For learners


                                    

                                                    

                                

                                    
                                

                                

                                    

                                        If you meet the eligibility criteria our online courses are offered fully-funded. There are no hidden costs.                                    

                                

                            


                                                    

                                

                                    
                                

                                

                                    

                                        Our team will complete a full eligibility check prior your enrolment. Our level 2 online courses are fully-funded if you are: 19 or over, live in a non-devolved region in England, have the right to live and work in the UK, have been a British/EU citizen for the last 3 years, unemployed or earn below £25,000 annual gross salary.                                    

                                

                            


                                                    

                                

                                    
                                

                                

                                    

                                        Enrolling is a straightforward process. Simply find the courses you are interested in, select ‘apply now’, and fill out the necessary information. Our team will then be in touch to guide you through the onboarding process, ensuring a smooth transition into our online learning platform.                                    

                                

                            


                                                    

                                

                                    
                                

                                

                                    

                                        Learning is flexible and completed via our online learning platform that allows learners to access self-paced learning anywhere and at any time. Our level 2 online courses take an average of 8 weeks to complete. Learning is completed at the learner’s pace, so they can be completed quicker or take more time if preferred.                                    

                                

                            


                                                    

                                

                                    
                                

                                

                                    

                                        Learners receive a full introduction to their course and our support team is also available to address any queries or concerns throughout the learning journey. Our platform tracks progress and provides notifications for assignment submission and marking feedback.                                     

                                

                            


                                            

                            

        
                    

                
For employers


                                    

                                                    

                                

                                    
                                

                                

                                    

                                        Our online courses are offered fully-funded to eligible employees. There are no hidden costs.                                    

                                

                            


                                                    

                                

                                    
                                

                                

                                    

                                        Our team will complete a full eligibility check prior to your enrolment. Our level 2 online courses are fully-funded if you are: 19 or over, live in a non-devolved region in England, have the right to live and work in the UK, have been a British/EU citizen for the last 3 years, earn below £25,000 annual gross salary.                                    

                                

                            


                                                    

                                

                                    
                                

                                

                                    

                                        Enrolling employees is a straightforward process. For a single employee simply find the courses you are interested in, select ‘apply now’, and fill out the necessary information. For multiple employees please contact us via our contact form. Our team will then be in touch to guide you through the onboarding process, ensuring a smooth transition for your employees into our online learning platform.                                    

                                

                            


                                                    

                                

                                    
                                

                                

                                    

                                        Learning is flexible and completed via our online learning platform that allows learners to access self-paced learning anywhere and at any time. Our level 2 online courses take an average of 8 weeks to complete. Learning is completed at the learner’s pace, so they can be completed quicker or take more time if preferred.                                    

                                

                            


                                                    

                                

                                    
                                

                                

                                    

                                        We provide comprehensive support and tracking mechanisms to monitor your employees’ progress. Learners receive a full introduction to their course and our support team is also available to address any queries or concerns throughout the learning journey. Our platform tracks progress and provides notifications for assignment submission and marking feedback.                                     

                                

                            


                                            

                            

            






 
    

        

                            
                        
                            
                    Are you interested? Apply today!
                
                 
        

    






    

        
     
            

                

                    
Online Courses

                    
You may also like

                

                
                

                    View all Online Courses
                

            

        

        

                  
                       
                                                

                            
            
                                

                                                                            
                                                                    


                                

                                                                                                                        
Business & Professional

                                                                                                                
 Business Admin

                                    

                                                                                                                                    
Level 2

                                                                                    
                                        
 Up to 12 weeks


                                        
 Online

                                    

                                    More information
                                

                            

                        

                    
                                      
                       
                                                

                            
            
                                

                                                                            A women is sat down with a laptop, showing the lit up screen to someone else
                                                                    


                                

                                                                                                                        
Business & Professional

                                                                                                                
 Digital Marketing

                                    

                                                                                                                                    
Level 2

                                                                                    
                                        
 Up to 12 weeks


                                        
 Online

                                    

                                    More information
                                

                            

                        

                    
                                        

    

    




    

        

            
      
                

                    
Contact us


                    
Speak to one of our experts


                    

                        
Please complete the form and one of our friendly team will be in touch as soon as possible.

                        
The more information you give us about what you need, the easier it will be to direct your enquiry to the right place.

                    


                    

                        For Employers
                        For Learners
                    

                

                

                                            
                

                        

                            

							
"*" indicates required fields

                        

                        

                            
                        
Keep up to date
 
This field is for validation purposes and should be left unchanged.